{"id":5659,"date":"2023-01-04T03:42:39","date_gmt":"2023-01-04T03:42:39","guid":{"rendered":"https:\/\/www.stic.ac.th\/qafs2223\/business\/?post_type=ab_report&p=5659"},"modified":"2023-06-28T07:05:35","modified_gmt":"2023-06-28T07:05:35","slug":"component-7-students","status":"publish","type":"ab_report","link":"https:\/\/www.stic.ac.th\/qafs2223\/business\/?ab_report=component-7-students","title":{"rendered":"Component 7: Students"},"content":{"rendered":"\n

Indicator 7.1 Students (Support Services)<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

For criteria 7 and 8, it is assessed using the Office of Permanent Secretary of Higher Education, Science, Research, and Innovations standards. <\/strong><\/p>\n\n\n\n
Score 1<\/strong><\/td>Score<\/strong> 2<\/strong><\/td>Score<\/strong> 3<\/strong> <\/td>Score<\/strong> 4<\/strong><\/td>Score<\/strong> 5<\/strong><\/td><\/tr>
Has action 1 item <\/td>Has action 2 item<\/td>Has action 3-4 item<\/td>Has action 5-6 item <\/td>Has action 7-8 item<\/td><\/tr><\/tbody><\/table>\n\n\n\n

AUN-QA based criteria<\/strong><\/p>\n\n\n\n

\"\"
AUN-QA Criterion 6 \u2013 Student Support Services<\/figcaption><\/figure>\n\n\n\n

For AUN-QA, criteria 1 to 6 are assessed at 7 levels. <\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Performance<\/strong><\/p>\n\n\n\n

1. <\/strong> The program communicates the student intake policy, admission criteria, and admission procedures clearly. <\/strong><\/p>\n\n\n

The Faculty of Business Administration -Airline Business program admission policy and process for undergraduate program complies to STIC admission regulated by OHEC, MHESI. The number of students accepted for the program is governed by the regulations of Authorized Accreditation organization. In academic year 2020-2022, the previous Airline Business program 2016 received approval to enroll 100 students per year, whereas in the current Airline Business program 2020, the amount of enroll student increased to 150 students per year.
In academic year 2020-2022, the requirements for program admission are (1) Thai students who have completed high school or grade 12 of any English program (2) be physically, spiritually, mentally healthy, no contagious diseases, color blindness, or deformity that will be the obstacle to study or perform nursing care on clients, and (3) meet the criteria of the OHEC and the admission regulation of STIC.  The program admission criteria were revised to overcome challenges especially in the needs of employers when it comes to technological and soft skills like service-mindedness With the program admission criteria, a challenge was evidenced. In spite of learning achievement in theory courses, a student with aviation interest encountered limitation to provide service to passengers or consumers. Therefore, in academic year 2020, the criterion of Modern Human Resource Management was added. Moreover, in academic year 2020, the program admission criteria were updated to increase opportunity for all potential students to enroll in the program. The program admission criteria were extended to Thai students who have completed high school or grade 12 of any program. The opportunity to apply for English class was offered to overseas high school students. The opportunity was also offered to students who possessed moral integrity and service mindedness for communities. 
The student admissions announcement was operated by the Faculty of Business Administration, STIC Registrar Office and the OHEC to public through social medias nationwide, such as Website, Facebook, and LINE application.<\/p>\n

Additionally, the admission announcement was directly sent to every high school shared by the Marketing Department of the college. The activities were launched to stimulate application, such as , open house, and Facebook live. The video clip and brochure of the Airline Business Program were updated every year depending upon the updated information about the program admission criteria and number of students as aforementioned. In addition, current Airline Business students and alumni contribute significantly to recruit potential students. (Evidence: Admission in the STIC Website)<\/span><\/p>\n\n\n

2. Planning of services and support services are sufficiency and quality services. <\/strong><\/p>\n\n\n

The STIC -FBA Airline Business program provides academic support services including: (1) Information and Communication Technology for Student Services and the Management Information  System (MIS), licensed software, e-learning, e-testing, and e-registration platforms; (2) Library and the learning portals are providing academic materials, research work of graduates, textbooks, journals, electronic journal databases, study rooms, conference rooms, and digital-library service; (3) STIC Wi-Fi supporting the entire campus, and (4) Computer laboratories providing computer usage and training. The non-academic support services include a man-made pond with manually operated mobile ducks, student dormitories, a football field, and a kiosk within the campus, health and wellness benefits, including accident insurance and swimming pool, badminton\/basketball and volleyball courts), food centers, and bank service like the Khrung Thai Bank (KTB) ATM in front of the college,. (Evidence: MIS, Online Portals)<\/span><\/p>\n

<\/p>\n\n\n

3. Student progress is systematically recorded and monitored. Feedback to students and corrective actions are made. <\/strong><\/p>\n\n\n

The STIC Management Information System (MIS)  is the college\u2019s platform to monitor students\u2019 study progress. The Faculty of Business Administration\u2019s academic committee monitors students\u2019 learning progress and performance via the MIS with the student’s own Username and Password. Students\u2019 academic advisors are also able to use MIS as an integrated tool to systematically follow their students\u2019 study progression, study load, and outcomes. The advisor can key in and record students\u2019 progression and issues important to students\u2019 learning experience and progression. Each advisor has 10-15 students as his\/her advisee.<\/p>\n

In some cases, if students need to register less or more credits than designated in the study plan in any particular semester, they need permission from the advisor and approval from the Head of the Program.
The Academic Committee monitors student competency development as indicated in the PLOs together with students\u2019 study load that is consistent with the credits of each course and aligned to the CLOs of the course. The Academic Committee assesses and approves the course specification. The course coordinator is responsible for organizing the summary of student workload\/assignments, hours of self-study, and the number of hours in the theoretical class\/laboratory\/practice in an airline\/aviation setting, until the last day of each semester, (Evidence: Academic Advising Timetable\/. Report)<\/span><\/p>\n

<\/p>\n\n\n

4. Co-curricular activities and other student support services are available to improve the learning experience and employability. <\/strong><\/p>\n\n\n

The Faculty of Business Administration-Airline Business program sets-up an advisor \u2013 advisee system with the ratio of one academic staff (advisor): 10 – 15 students (advisee) starts from enrolling in the Airline Business program until the time they will be confirmed graduate. An advisor takes care of advisees throughout the students\u2019 journey at the Faculty of Business Administration, assist in their growth and development towards program learning outcomes (PLO), and facilitate and guide students to overcome challenges or obstacles.
The Airline Business  program offers general education courses to lay the foundation and to nourish learners for the development of a human of their personality and be a worthy Thai citizens and active global citizen.<\/p>\n

Co-curriculum activities are also provided, aiming at instilling the students to develop the expected identities including (1) benefit of mankind and community service,
(2) moral and an ethical behavior, (3) skills of the 21st century, such as learned person, co-creator, active global citizen, transformational  leaders, very good English proficiency, and digitally competent.
To nourish STIC learners\u2019 identity of being SMART engager, the college set the curriculum transcript (TOEIC-takers ) and extra-curricular activities as the requirement for graduation. The minimum total hours of 100 hours attending extra-curriculum is required, comprising of at least 40 hours required extra-curriculum activities, and at least 60 hours elective extra-curriculum activities. The details are as follows.
1. Required extra-curriculum activities are set for each year, with the minimum of 40
hours.<\/p>\n

Student Extra-curriculum activities<\/strong>
1st year<\/strong> student (Learner Awareness)<\/p>\n

-Orientation and preparation for new students
– Wai Khru\/Teacher’s day
– Rub Noing, STIC Prince and Princess Night, Sports Day, Moral and Ethics Camp<\/p>\n

2nd year<\/strong> student (Community and Cultural Engagement)<\/p>\n

– learning of community and society camp
– Study tour of the campus area
– Fine Dining and Etiquette, Pin and Badge Ceremony<\/p>\n

– Cultural Day<\/p>\n

3rd year<\/strong> student (Global Discovery) – ASEAN Week
– International Day
– Sharing experience abroad<\/p>\n

–  Study tour abroad
4th year<\/strong> students (Job Orientation) – Entrepreneurial Skills \u201cnew businessman\u201d
– Preparation for Airline Business career
– Post Internship Orientation Seminar<\/p>\n

Seminar in Aviation Business<\/p>\n

2. Elective extra-curriculum activities that students may select to participate, according to their interested, of not less than 60 units of hours as follows.
(1) Raising public awareness and service through activities
(2) Strengthening honesty and discipline morality through activities
(3) enhancing intelligence, social skills, academic and professional skills through activities
(4) Promoting and developing health and recreation through activities
(5) Promoting arts, culture and religion through activities
(6) Promoting democracy and institutional pride through activities<\/p>\n

To improve students\u2019 learning experiences, the STIC, and the Faculty of Business Administration allocate budget to support student club activities, for example, the project for student leadership development namely English Club, Music Club, International Dance Club, Toast Master Club and other recognized club under the Student Affairs Office. (Evidence: Co-curricular Activities)<\/span><\/strong><\/p>\n

<\/p>\n\n\n

5. The competencies of the support staff rendering student services are clearly identified to ensure smooth and efficient delivery of the services. <\/strong><\/p>\n\n\n

The Faculty of Business Administration Airline Business program has 5 full-time lecturer\u00a0 and other lecturer Dr. Malee Damsiri<\/a> with different educational backgrounds to fulfil and support the missions of the FBA especially the Airline Business Program. The Airline Business Program\u00a0 developed a long-term manpower plan for support staff by holding a workshop and invited experts in human resource management as a consultant to analyze the current study load, prior need for support staff to develop supporting system and good\u00a0 learning atmosphere to foster the staff for lifelong learning and strengthen holistic\u00a0 promotion, aimed at the college \u2019s vision. A\u00a0 manpower plan was also developed to support the transformation of education to be online and hybrid teaching and learning during the COVID-19 pandemic which really helps a lot in the delivery of teaching and learning. The increase in the number of support staff involved in the AB Program.<\/p>\n

The five full-time lecturer are seasoned in handling students due to the number of years in teaching. Their educational background may fit or may not fit the qualification to advise students however their profession itself and experiences in handling students problem inside the classroom may serve as standards also in advising students. <\/span>\u00a0Likewise, the additional full-time lecturer formed part sharing her competence in handling students welfare and development.<\/span><\/span><\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n\n\n

6. Student support services are subjected to evaluation and benchmarking in order to improve continually. <\/strong><\/p>\n\n\n

The college has to comply with the standards set by the government specifically the accrediting body of International colleges in Thailand. The criteria of institute accreditation provide a reference for the quantity and quality of supporting service for students, as follows:
-Development plan for support staff<\/strong>, including (1) Program management staff, (2) library staff, (3) educational technology staff, (4) Airline business learning resource staff\/internship provider,(5) student development staff.
– Learning resources,<\/strong> including buildings and rooms, laboratory, audiovisual and technology tools and facilities, working space for staff, physical environment, health and safety environment and other related matters
– Airline Business Simulation room, laboratory for Food and Beverages, Aviation Safety\u00a0 with sufficient equipment and management services
– Textbooks, journals, and databases, to be sufficient, up-to-date and easy to
access when the learners need them
The Faculty of Business Administration-Airline Business program provides learning support services for the students to comply with these
requirements, therefore the Faculty of Business Administration is soon to be approved for international academic accreditation from accrediting body at the highest level of 5-year accreditation continuously.<\/p>\n

Based from the result of student’s support services which was rated an overall mean of 4.09 or highly satisfied, the program has to still improve its existing services and look forward in developing and enhancing services to meet a very high satisfaction result from the students.\u00a0<\/p>\n

\u00a0<\/p>\n\n\n
Support Services<\/td>2020<\/td>2021<\/td>2022<\/td>Overall Average Mean<\/td><\/tr>
Academic Support Services
<\/td>		3.89
<\/td>		4.01
<\/td>		4.14
<\/td>		4.03 <\/td><\/tr>
1. Library
<\/td>		4.05
<\/td>		 4.08
<\/td>		4.15
<\/td>		 4.09 <\/td><\/tr>
2. Network and WiFi available
<\/td>		 3.60
<\/td>		 4.05
<\/td>		 4.15
<\/td>		 3.93 <\/td><\/tr>
3. Airline Business Learning Resources Center
<\/td>		 4.00
<\/td>		 3.92
<\/td>		4.10
<\/td>		 4.06 <\/td><\/tr>
4. Co-working Spaces
<\/td>		3,92
<\/td>		4,00
<\/td>		4.18
<\/td>		 4.03 <\/td><\/tr>
Non-academic Support Services
<\/td>		4.13
<\/td>		4.11
<\/td>		4.23
<\/td>		 4.15 <\/td><\/tr>
1. AB student dormitory and medication service
<\/td>		4.12
<\/td>		4.16
<\/td>		4.21
<\/td>		 4.16 <\/td><\/tr>
2. Physical environment, sport club and fitness
<\/td>		4.14
<\/td>		4.00
<\/td>		4.20
<\/td>		 4.11 <\/td><\/tr>
3. Psychosocial support: advisor-advisee activities, meeting rooms, mediation room, social activities (DORM-NIGHT) and others
<\/td>		4.13
<\/td>		4.17
<\/td>		4.27
<\/td>		 4.19 <\/td><\/tr>
\u00a0\u00a0\u00a0\u00a0Overall Mean
<\/td>		 4.01

<\/td>		 4.06
<\/td>		 4.18 <\/td> 4.09 <\/td><\/tr><\/tbody><\/table>\n\n\n\n

7. To meet students\u2019 needs, public hearings, analyzing, and feedback are made. <\/strong><\/p>\n\n\n

The Faculty of Business Administration continue to hear the voice of the learners through recognized and known media platform. In Airline Business program, social media network such as Line, Instagram, Messenger, WhatsApp and meetings via Google meet, Zoom, online survey by Google doc and a quick response code was given to the students to participate in the survey.<\/p>\n

The Airline Business program has its own chosen representative or leader to communicate with respective academic staff, Any meetings or gatherings pertaining to student’s development is attended by the class representative and echoes to his\/her classmates what has been discussed or shared during the meeting.\u00a0<\/p>\n

Feedback is solicited, shared and discussed to make our students appreciate what has been envisioned for them to achieve particularly the learning outcomes that is expected to each of them.<\/p>\n

Based from the result of student’s support services which was rated an overall mean of 4.09 or highly satisfied, the program has to still improve its existing services and look forward in developing and enhancing services to meet a very high satisfaction result from the students. (Evidence: Social Media Conversation and Student’s :Leaders List\/Contact)<\/span><\/p>\n\n\n

8. Students\u2019 consulting and advising are made in order to have students succeed in education. <\/strong><\/p>\n\n\n

The Faculty of Business Administration-Airline Business program provides consultation and advising to our students within the 4 years of their stay in the program. <\/p>\n

Each advisee who has issue on their academic performance is called personally to identify possible reasons of his or her very low to low performance. He\/she will be evaluated and provide study plan to re-grade courses that is quite difficult for him\/her to pass. <\/p>\n

The college has set up Improve Performance class for learner who has difficulty in passing the course. They are provided extra classes free of charge to make them improve in their reading, listening, writing and speaking skills.<\/p>\n

As a result the student’s were able to pass their subjects. When surveyed how the re-grade plan and improved class helped them, the overall weighted mean was 4,52 or very highly satisfied. Which means the learners survived in their journey for a particular subject.  (evidence: Re-grade Plan and Improved Class Schedule)<\/span><\/a><\/p>\n\n\n

Self-Assessment<\/strong><\/p>\n\n\n\n\n\n\n\n
\n

Goal<\/strong><\/p>\n<\/td>\n

\n

Performance (Qualitative KPI (items))<\/strong><\/p>\n<\/td>\n

\n

Self-Assessment<\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

…5 item…<\/p>\n<\/td>\n

\n

IQA(1-8)<\/strong><\/p>\n<\/td>\n

\n

1,2,3,4,5,6,7,8<\/p>\n<\/td>\n

\n

 8 item<\/p>\n<\/td>\n

\n

5 mark<\/p>\n<\/td>\n<\/tr>\n

\n

AUN-QA(1-6)<\/strong><\/p>\n<\/td>\n

\n

1,2,3,4,5,6<\/p>\n<\/td>\n

\n

level 3<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n

Evidence<\/strong><\/p>\n\n\n\n
Evidence No.<\/strong><\/td>List of evidences<\/strong><\/td><\/tr>
7.1.1.1<\/td>Student Selection Process and Criteria<\/a><\/td><\/tr>
7.1.1.2<\/td>Planning of Services and Support Services<\/a><\/td><\/tr>
7.1.1.3<\/td>Student’s Progress is systematically recorded<\/a><\/td><\/tr>
7.1.1.4<\/td>Co-Curricular Activities and Support Services Available<\/a><\/td><\/tr>
7.1.1.5<\/td>Staff Qualification<\/a><\/td><\/tr>
7.1.1.6<\/td>CCIE Accreditation Manual 2017<\/a><\/td><\/tr>
7.1.1.7<\/td>Coaching Mentoring and Counseling Schemes<\/a><\/td><\/tr>
7.1.1.8<\/td>Student’s Consulting and Advising are made<\/a><\/td><\/tr><\/tbody><\/table>\n\n\n\n

Self-Assessment<\/strong><\/p>\n\n\n\n
Self-Assessment<\/strong> <\/td>IQA<\/strong><\/td>AUN-QA<\/strong><\/td><\/tr>
Indicator 7.1<\/td>5<\/td>3<\/td><\/tr><\/tbody><\/table>\n","protected":false},"menu_order":10,"comment_status":"open","ping_status":"closed","template":"","_links":{"self":[{"href":"https:\/\/www.stic.ac.th\/qafs2223\/business\/index.php?rest_route=\/wp\/v2\/ab_report\/5659"}],"collection":[{"href":"https:\/\/www.stic.ac.th\/qafs2223\/business\/index.php?rest_route=\/wp\/v2\/ab_report"}],"about":[{"href":"https:\/\/www.stic.ac.th\/qafs2223\/business\/index.php?rest_route=\/wp\/v2\/types\/ab_report"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stic.ac.th\/qafs2223\/business\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5659"}],"wp:attachment":[{"href":"https:\/\/www.stic.ac.th\/qafs2223\/business\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}