Indicator 7.1 Students (Support Services)
For criteria 7 and 8, it is assessed using the Office of Permanent Secretary of Higher Education, Science, Research, and Innovations standards.
| Score 1 | Score 2 | Score 3 | Score 4 | Score 5 |
| Has action 1 item | Has action 2 item | Has action 3-4 item | Has action 5-6 item | Has action 7-8 item |
AUN-QA based criteria
For AUN-QA, criteria 1 to 6 are assessed at 7 levels.
Performance
1. The program communicates the student intake policy, admission criteria, and admission procedures clearly.
Student intake policy:
The college is following the Ministry of Higher Education standard guidelines to admit students to the AR program. As per the government norms college is permitted to recruit 40 students in each year.
|
Number of students |
Number of students in each academic year |
||||
|
2021 |
2022 |
2023 |
2024 |
2025 |
|
|
1st year |
40 |
40 |
40 |
40 |
40 |
|
2nd year |
– |
40 |
40 |
40 |
40 |
|
3rd year |
– |
– |
40 |
40 |
40 |
|
4th year |
– |
– |
40 |
40 |
|
|
Total |
|||||
|
Expected amount for graduate |
40 |
40 |
|||
Admission criteria:
The bachelor of Aeronautics admission policy and process for undergraduate programs complies to STIC admission regulated by OHEC, MHESI. The number of students accepted for the program is governed by the regulations of MHESI.
- The curriculum or program determines the student admission plan according to the TQF 2.
- The curriculum or program determines the qualifications of students and notifies the faculty/college.
- The curriculum or program specifies the criteria used for student selection which consists of academic criteria, English language requirements (if any) and other areas and notifies the faculty/college.
- The curriculum or program in co-operations with the faculty and the college proceeds with the announcement of student applications.
- The curriculum or program examines students’ qualifications. Applicants must have successfully completed high school (M.6) or equivalent majoring in Science and Mathematics with a CGPA greater than or equal to 3. Applicants should be able to demonstrate excellent mental and physical health.
- The curriculum or program selects students.
- The curriculum or program announces selected students.
- The curriculum or program evaluates student admissions procedures and analyzes the problems and set up improvements to ensure the number of students in accordance with the TQF2.
- Students report and register to be college students.
Admission Procedures:
- The completed application form need to submit to the registration office along with the transcript, National ID for Thai and Passport of International students for verification purpose.
- The applicant’s qualification has to be verified by the college and they will call for face-to-face interviews to identify the applicant’s discipline and professional attitude. After all these processes, qualified applicants are admitted into the program.
Assessment of the Process:
The program committee suggested to assign a lecturer to demonstrate and explain about the infrastructure facilities in the AR program to the students who visit the institution regarding admission.
Improvements/Development:
As per the decision made by the program committee, Aj. Hariramakrishan was assigned to coordinate with the marketing team to support student admission.
Result
The new student number remained the same.
Evidence:
- Program Documentation
- Brochure
- TQF-02- Intake policy, criteria and Admission procedure
- Program Website
- Admission Guidelines and Forms
- Communication Channels
- Emails
- Newsletter
- Social Media Posts
- Open days or Information Session
- Admission FAQ’s and support
- Collaboration with school counsellors or advisors
- Program Committee Meeting Report
- Program lecturer support for Admission
2. Planning of services and support services are sufficiency and quality services.
The college provides academic support services including:
- The Advisors are conducting the advising meeting every week.
- The AR major students learning the flight simulator (Redbird TD2 -Cessna 1772R) apart from their regular curriculum.
- All the students have a college email id to access google classroom, MIS and other academic information facilities.
- To develop the student’s e-learning skills the college has a Learning Management System, so the students can access the course materials, submit the assignment, quizzes, class tests and exams.
- The college is proving good ICT facility classrooms.
- The college is stepping into the full-fledged e-service of collecting evaluation surveys, event registrations, attendance, and information services.
- The college provides a good Wi-fi facility around the college campus.
- Library and the Learning Resources Center provides academic materials, textbooks, journals, electronic journal databases, study rooms, meeting rooms, and digital library service.
- The college has adequate lab facilities to support the academic knowledge of students such as a physics lab, chemistry lab, computer lab etc.
- In addition to that there is also a language lab to improve the student’s English skills, and TOEIC.
The college provides non-academic support services including:
- Advising and Counselling wherein Lecturers give one-to-one counselling to those who need mental support and personal guidance to overcome the challenges they come across in their student period.
- Accommodation Services- The college has provided a full furnished dormitory room inside the campus. Automatic vending machines are installed in all the dormitory buildings.
- The college has a fitness centre, playground, and swimming pool to improve the student’s physical health.
- The college has a wide area of lawn and lake facilities in front of the dormitory for relaxing and to do their academic work in the natural atmosphere.
- There is a minimart inside the campus for the students to buy their daily needs.
- College provides food courts in the college and the dormitory.
Evidence:
- Planning Documents – Strategic Plan TQF-02
- Resource Allocation – FBA Budget 2022
- MOU’s
- AR Flight Simulator Laboratory Establishment Plan
- Website link-Academic Support Services
- Aeronautics Program Page
- Aeronautics Flight Simulator
- Management Information System
- Learning management System
- Google Classroom
- Computer Lab Facilities
- Library Facilities
- Digital Library Link
- Website link-Non-Academic Support Services
- Facilities Page
- Financial Aid and Scholarships Page
3. Student progress is systematically recorded and monitored. Feedback to students and corrective actions are made.
Management Information System (MIS) is the college platform to monitor students’ study progress. The faculty of BBA Academic Committee monitors students’ learning performance via the MIS. Students’ academic advisors were also able to use MIS as an integrated tool to systematically follow their students’ study progression, workload, and results. The advisor can record students’ progression and issues related to students’ learning experiences and progression in the MIS. In some cases, if students need to register less or more credits than designated in the study plan in any semester, they need permission from the advisor and approval from the Dean of BBA. The course teachers also assess the student’s formative and summative assessments via google classroom and Moodle. The feedbacks are collected by the advisors from the students to identify the necessary requirements for academic performance to contact the concerned department/ management to sort out the issues.
Evidence:
- Student Progress Tracking System – Student Profile page from MIS
- MIS Advisor Page
- Academic Advising Records
- Assessment and Grading Records
- Feedbacks to students
- Graduation and Completion rates
4. Co-curricular activities and other student support services are available to improve the learning experience and employability.
The college forms an advisor–advisee system with academic staff to closely monitor the student’s performance and progression until graduation. The advisors identify each advisee’s strengths and weaknesses to help them to improve their study skills. And, the advisor helps them to improve their moral and ethical skills which helps the students to become a good citizen in this society. The student affair office also conducts events to develop the student’s moral and ethical, 21st-century, and interpersonal skills.
The college has different clubs to improve the student’s extra skills. And, the college conducts events to evaluate the student’s additional skills and appreciate them to improve their skills in different domains.
The college provides the TOEIC practising portal to do the self-practice to gain experiences and knowledge to attend the real TOEIC exam and they have a practising session every week in their regular timetable. According to the Ministry of Higher Education standards, students need to do the exit exam to graduate. So, the college has made the TOEIC exam as an exit exam for students. To get wide employment opportunities, the students are giving more importance to get high scores in the English language exam. Also, they were encouraged to participate in various competitions where they could exhibit their talents.
To motivate the students towards their careers and improve their leadership skills, moral and ethical behaviour and make them to aware of work ethics, the aviation industry experts are invited to deliver a special talk on facing the challenges of the industry beginners.
Apart from the class studies, students visits the industries and flight training schools. These activities enhance the student’s ability, creative thinking, and real-world applications.
Integrated Project helps the students to understand the inter-relationship between the subjects and their importance. Through the project works students can be able to access different media and technological tools to complete the tasks.
Evidence:
- Co-curricular Activity Programs
- Student Support Services
- Academic Advising
- Extra Tutoring
- Guest Lectures
- Study Visit Reports
- Inter Cultural Variety Show
- Pinning & Badging Ceremony
- MOU’s with Flight Schools
- Post-orientation Report
5. The competencies of the support staff rendering student services are clearly identified to ensure smooth and efficient delivery of the services.
The college has hired qualified supporting staffs to meet the needs of students. In addition to that, they are trained by the HR, Dean, and major Heads to know the department’s regulations and the requirements to fulfil the standard. The Department of Human Resources office assesses the supporting staff’s performance to motivate and develop their skills.
The BBA- secretary helps coordinate with the industry to apply for the study visit and follow up until complete the visit project.
The register helps the students to intimate the exam schedule, the due date of enrolment form submission, the timetable and other academic supports.
The librarians have a sound background in library skills and utilities. So, they can assist/manage the students when they are in the library.
The student affairs staffs are friendly with the students to coordinate their moral and ethical activities and community services. Also, they are maintaining/monitor the student’s discipline inside the college campus.
The Department of Information Technology staffs are helping/assisting the students when they need support to fix the electrical and electronic problems/arranging the auditorium during the competition.
Evidences:
- Job Descriptions
- Student feedback
- Staff Development Plans
6. Student support services are subjected to evaluation and benchmarking in order to improve continually.
The department recognizes the importance of providing comprehensive support to the students.
The student support services are assessed by using surveys, focus groups, interviews, and other feedback mechanisms to gather input from students, staff, and other relevant stakeholders.
By analyzing feedback from students and benchmarking against industry standards, the department gains valuable insights that inform the development of new initiatives, resource allocation, and improvements to existing support services.
By maintaining a culture of evaluation and continuous improvement, the department can continue to provide high-quality student support services that meet the evolving needs of its student community.
STUDENT SATISFACTION SURVEY
| Academic Year | |||
| 2021-2022 | 2022-2023 | ||
| No | Item | Mean Values | Mean Values |
| Library and Learning resources | |||
| 1 | Library service | 3.65 | 3.81 |
| 2 | Train for using library, media and internet | 3.38 | 3.38 |
| Physical Services appropriate for teaching & learning | |||
| 3 | Class atmosphere | 3.86 | 3.81 |
| 4 | Laboratory room | 3.92 | 4.02 |
| 5 | Education materials | 3.52 | 3.52 |
| 6 | wifi system | 3.01 | 3.01 |
| Educational facility services | |||
| 7 | computer and IT | 3.14 | 3.14 |
| 8 | On-line student registration via computer network | 3.71 | 3.71 |
| 9 | On-line student enrollment via computer network | 3.01 | 3.57 |
| 10 | Health care service | 3.48 | 3.86 |
| 11 | First aids service | 3.14 | 3.14 |
| 12 | Clean and hygienic food shop | 3.81 | 3.81 |
| 13 | Sport/exercise facilities | 3.33 | 3.33 |
| Facilities and safety services | |||
| 14 | Public utility system | 3.33 | 3.33 |
| 15 | Safety and guard system | 3.52 | 3.52 |
| 16 | Trash bins around campus | 3.81 | 3.81 |
| 17 | Waste management system | 3.57 | 3.57 |
| 18 | Trash management system | 3.71 | 3.86 |
| 19 | In-use extinguishers in appropriate places | 3.67 | 3.67 |
| Student accommodation service | |||
| 20 | Campus accommodation service | 3.19 | 3.19 |
| 21 | Kitchen, common room in the dormitory | 3.14 | 3.14 |
| 22 | Safety system in the dormitory | 3.67 | 3.67 |
| 23 | Trash management in the dormitory | 3.52 | 3.52 |
| 24 | Environment and facilities in the dormitory | 3.19 | 3.86 |
| Advisor service | |||
| 25 | Advisory service in academic | 3.86 | 3.86 |
| 26 | advisory service in personal problems | 3.81 | 3.81 |
| 27 | Satisfaction in advisor’s counseling | 4.14 | 4.14 |
| 28 | Proper area for counseling | 3.81 | 3.81 |
| Information Service | |||
| 29 | thoroughly disseminate information | 3.52 | 3.52 |
| 30 | Up-dated information | 3.51 | 3.86 |
| 31 | Adequate information boards | 3.48 | 3.48 |
| 32 | Usefulness of information service | 3.45 | 3.45 |
| 33 | Satisfaction of useful information service | 3.57 | 3.57 |
| Activities for academic and Career Experience Development | |||
| 34 | Professional training service | 3.19 | 3.49 |
| 35 | Service for activities for enhancing academic and professional skills | 3.62 | 3.62 |
| Environmental Services | |||
| 36 | Participation of students in maintaining students in maintenance of environment | 3.86 | 3.68 |
| 37 | Clean, healthy and beautiful areas | 3.48 | 3.48 |
| 38 | The landscape of college with a beautiful tune, harmony with nature, and environmentally friendly | 3.43 | 3.56 |
| 39 | Available of area for art and cultural activities | 3.45 | 3.45 |
| Other service | |||
| 40 | Study loan | 4.14 | 4.48 |
| Final Score | 3.54 | 3.61 | |
Evidence:
- Evaluation Surveys
7. To meet students’ needs, public hearings, analyzing, and feedback are made.
Through out the year, in the department, gathering feedback, conducting analysis, and implementing changes is done to enhance student satisfaction and overall educational experience.
Each Lecturer collect feedback from the students to assess their own performance and take action on the parts that the students think the lecturer can improve.
The feedback about all the extra-curricular services available at the college premises such as Library, canteen, beverage stations, gym facilities, sports were also done, if any problems were reported, those were rectified by elevating it to the responsible authorities.
Evidence:
- Student Meeting with Dean
- Academic Advising
- Student Evaluation
8. Students’ consulting and advising are made in order to have students succeed in education.
- The curriculum or program determines students- instructors ratio.
The previous academic year’s advisor evaluation from students will be considered before appointing appropriate advisors for the
current academic year to oversee and monitor the student performance. The roles of the advisor will be designated. - The advisors receive and perform according to the college advisor manual.
- The advisors receive a weekly schedule to meet their advisees.
- The advisors meet students at the scheduled time for academic and life counselling.
- The advisors record all activities in a college report form or in the college’s information technology system.
- The advisors follow up on the grades and other aspects of all students especially students with academic problems who need
advice and assistance. - Advisors suggest solutions for problems that may be solved in this academic year or may be used as a guideline to improve
counselling in the next academic year and monitoring, evaluating, and implementing. - The teacher reports the results of the students responsible for the program Faculty and college, respectively.
Evidence:
- Advisor Manual
- Advisor Schedule – Student Timetable
- Advisor Reports
- Student Feedback
- Graduation and Retention Rates
Self-Assessment
|
Goal |
Performance (Qualitative KPI (items)) |
Self-Assessment |
||
|
…5 item… |
IQA(1-8) |
1,2,3,4,5,6,7,8 |
8 item |
5 mark |
|
AUN-QA(1-6) |
1,2,3,4,5,6 |
level 3 |
||
Evidence
Self-Assessment
| Self-Assessment | IQA | AUN-QA |
| Indicator 7.1 | 5 | 3 |