Component 9: Outputs and Outcomes

Indicator 9.1 Educational Management Results (Output and Outcomes)

For criteria 6 and 7, it is assessed using the Office of Permanent Secretary of Higher Education, Science, Research, and Innovations standards.

Score 1	Score 2	Score 3	Score 4	Score 5
Has action 1 item	Has action 2 item	Has action 3-4 item	Has action 5-6 item	Has action 7 item

AUN-QA based criteria

For AUN-QA, criteria 1 to 6 are assessed at 7 levels.

Performance

1. The pass rate, dropout rate, and average time to graduate are established, monitored, and benchmarked for improvement.

The BBA- AR program has a good foundation for the student’s study growth. The program committee monitors the student’s progression and dropouts to identify the necessary actions to improve the students and stabilize the students who joined the program. During the academic years of 2019 and 2020, more students dropped out due to financial issues and the aviation field down when the pandemic period was peak.

Admission Year (batch)	No. of students joined	No. of students completed the course	Dropout rate in each year
			1st year	2nd year	3rd year	4th year
2018-2561	33	19	23	2	1	1
2019-2562	44	20	17	7	0	0
2020-2563	52	–	32	5	1	0
2021-2564	6	–	–	–	–	–
2022-2565	6	–	–	–	–	–

The program committee meeting decided to take the initiative along with the marketing team to improve the student intake. So, one of the lecturers was deputed to coordinate with the marketing team to guide the new students when they visit the college. The program committee conducts the orientation program every year to explain about the opportunities in the aviation field and career guidance to the AR students. So, the dropout is minimized, and the students are focused to join the core industries for their internship and job.

Evidence:

1. Statistical Data – MIS Page
2. Retention Initiatives
3. Improvement Plans.

2. Employability, self-employment, and advancement to further studies are established, monitored, and benchmarked for improvement.

The college has a vision to provide graduates to have successful careers and a quality of life. Followed by the college’s vision and mission, the AR major implemented teaching strategies to provide 100 % core employment opportunities. So, the year 4 students’ emphasis to find the core companies for their internship training to get the knowledge to attain the industry standard to get a job in an easy way. This strategy helped students to join the core companies like cargo, airport management, loadmasters in airlines, logistics, and ground operations. Also, the major provides the initiatives of entrepreneurship management skills to encourage the students to do self-employment/business. Few students shows their interest to do higher studies to improve their aeronautics skills at the next level.

The employment rate of the graduate in the last five year

Academic graduate on year	Number of graduates	Get a job / self-employed	Percentage of employment
2018	–	–	–
2019	–	–	–
2020	7	7	100
2021	19	18	94.70
2022	20	20	100

Batch 2017 – 2020

S.No.	Reg.No.	Name	Status of the Employment/ Designation	Company Name/Organization
1	172222001	Jakkapun Srisaga	Entrepreneur	Own Super Market
2	172222003	Nantakorn Dachalers	Higher Study	In Australia
3	172222004	Thanancha Srichaivan	Operation Assistant	Air Anka (Fami Company)
4	172222006	Kirati Khamkaew	Intension Fright Co., Ltd	Sales Executive
5	172222007	Chalermchai Jansri	Sales Representative	Novamedicine.Co.Ltd
6	172222008	Poonsup Pangmaprom	Entrepreneur	Own Business
7	172222009	Achira Deemantha Fernando Ponnamperumage	School Teacher	Poolchareonwitthayakhom School, Samutprakarn

Batch 2018 – 2021

S. No.	Reg. No.	Names	Status of the Employment/Designation	Company Name/Organization
1	182222002	NATTAWAT CHATWONG	Military	–
2	182222007	JETSADA KULATHANE	Passenger Service Agent	Pattaya Aviation
3	182222008	ADISAK INLA	Passenger Service Agent	Pattaya Aviation
4	182222009	ONGAAJ SRISOONTON	Admin	Plus Property Management
5	182222012	SUPANAT SAHATRANGSEE	Admin	Plus Property Management
6	182222014	WANCHAI PONGWAN	Aircraft Mechanic	BAC
7	182222015	MICHA PFAMMATTER	Admin	Plus Property Management
8	182222016	SUNISA SAENGIN	Load Control & Ramp Operations	Bangkok Flight Services
9	182222017	OATTRA HONGDEE	Customs Clearance	Suvarnabhumi Airport
10	182222018	TEERASAK KHONTHIANG	Police men
11	182222020	PAPAWARIN IMKAJANG	Weight Balance Control	Bangkok Flight Services
12	182222021	WACHIRAWIT WITTAYA	Higher Studies	Rajamangala University of Technology
13	182222022	DASITH INDUWARA YAHAMPATH	Airport Service Agent	Srilankan Airlines
14	182222023	KANOKWAN KAIKAEW	Admin	Weiming Logistics and Shipping Co. Ltd.
15	182222026	TANAT VIJITKOMJOHN	Sales Executive Contract Logistics	Rhenus Logistics
16	182222027	PIYANUCH WIRATOON	Passenger Service Agent	Pattaya Aviation
17	182222031	PUTTHIPONG JAISAN	Passenger Service Agent	Pattaya Aviation (Viet Jet)
18	182222032	CHAKRIS PUNNOI	FDA Broker	FedEx
19	182222034	THAWAN PHETPHARANUNLUK	Draftsman	Novatech Co. Ltd.

Batch 2019 – 2022

S.No	Student ID	Name of the Student	Designation/Self Employment/ Higher Education	Company Name
1	192222003	Kampranat Nuekmee	Passenger Service	BFS, BKK Airport
2	192222005	Mongkon Thanon	Clearance Representative	Federal Express Thailand
3	192222006	Thaksin Khrongpongket	Self-Employment	–
4	192222007	Nitiporn Petchakan	Customer service	Miracle Lounge – BKK
5	192222009	Nirandorn Kaweekhiao	Ramp coordinator	Bangkok Flight Service (BFS
6	192222010	Ittisak Inthipan	Not Working	–
7	192222012	Jaturon Padsri	Passenger Service	BFS, BKK Airport
8	192222013	Pachara Pega	Flight Operation	Teleport Thailand
9	192222016	Kunyarat Potiruen	Passenger service	AOTGA
10	192222017	Watas Chayawong	Planning for Higher Studies	–
11	192222020	Konkritsana Somboon	Clearance Broker	FedEx Express
12	192222022	Jakkapat Jampatep	Ramp coordinator	Bangkok flight service (BFS)
13	192222026	Nantiya Phopruek	Not Working	–
14	192222027	Ob-Niti Termprateeb	Self-Employment	–
15	192222028	Willy –	Self-Employment	–
16	192222029	Manlika Lokkamlue	Immigration Officer	AOT
17	192222030	Wanpadet Sukjai	Self-Employment	–
18	192222037	Panadda Jaengpech	Customer service	Miracle Lounge – BKK
19	192222042	Mohamed Shamaail	Planning for Higher Studies	–
20	192222043	Nichaphat Tonlapcharoen	Technical Support	Siamraj Public Company Ltd.

Evidence:

1. Graduate Surveys
2. Graduate Employment Status
3. Employer Survey
4. Internship or placement data
5. Tracking further study outcomes

3. Research and creative work output and activities carried out by the academic staff and students are established, monitored, and benchmarked for improvement.

The lecturers are doing quality research work every year with respect to their area of interest in the AR major. The research is integrated with their teaching subjects to discuss with the students to give more advanced knowledge in their field. The students also gain new normal learning skills from the lecturer’s research work.  The college research office assesses the lecturer’s research work to guide and give suggestions to complete the research successfully in terms of college standards. The lecturers are assigning integrated project work/ concern subject project works to improve the student’s learning skills, academic innovation, information, media and literacy skills. The student’s project/presentation works are evaluated by the subject experts from the major, other department faculty members, and management persons. By this evaluation method, students are improving their confidence level to do the presentation when they undergo the internship and the job. The major head and lecturer conducted the meetings/ workshops to improve the teaching and learning skills, TQF3 & TQF5, quality measurements of the internship, and knowledge sharing. The lecturer also conducted the workshop to share about their research works and develop skills to go for higher studies.

Number of Publications per Academic Staff

Academic year	Total publication	Number of Publications per Academic Staff
2018	2	1.     Aj. Praveen Shaju 2.     Aj.Saran Kumar & ACM Wallop Mesomsup
2019	2	1.     Aj. Hariramakrishnan 2.     Aj. Saran Kumar
2020	4	1.     Aj. Hariramakrishnan 2.     Aj.Saran Kumar & ACM Wallop Mesomsup
2021	1	1.     Aj. Mariprabu & Aj. Praveen Shaju
2022	3	1.     Aj. Hariramakrishnan 2.     Aj. Mariprabu 3.     Aj. Harryvong Kuptavanich

Creative work output of Academic Staff

S.No.	Name of the Academic staff	Student year level	Course name	Creative work output	Objective
1	Aj. Mariprabu	3	233304 – Aviation Meteorology	Class Experiment on Formation of Frost and Dew	1.  Students can gain a better understanding of the scientific principles underlying frost and dew formation. 2.  Students can explore the variables that influence the process of formation of frost and dew. 3.  Students can potentially apply their knowledge to real-life situations where frost and dew formation may have practical implications.

Creative work output of students

Student year level	Course name	Creative work output	Objective
2	222203 Aerodrome	Collaborative project year Aeronautics Student presented his project tile:  Project on Aerodrome Design & Air Navigation	1.To test the knowledge of understanding in the subject. 2.To bring out the student’s creativity and innovation in designing an aerodrome. 3.To enhance practical knowledge 4.To test the student’s cognitive thinking towards the subject 5.To test the student’s language proficiency.
3	233306 Airline industrial cross-cultural communication	Intercultural Variety Show	1.   To promote a very good discipline and cultural values as a student and future employee domestically or internationally 2.   To promote a very high involvement in extra-curricular organized by the college and perform duties according to standards 3.   To serve as good inspiration for the students and to the society 4.   To develop the quality of leadership skills for students as organizers and leaders through knowledge management. 5.   To build the desirable characteristics of the students and to make them understand about their responsibilities during the variety show 6.   To develop their technological skills, numerical capabilities and management skills in organizing and financing activities.
4	233 408 – Airline Dispatch Operations	Flight Plan between two selected airports	1.     The project work and presentation serve to assess the student’s competence, abilities, and knowledge. 2.     Enhancing the precision, autonomy, and effectiveness in time management for students. 3.     Fostering practical knowledge of flight planning within Visual Flight Rules conditions. 4.     Establishing educational environments that foster innovation and align with industry standards. 5.     Determining essential parameters such as fuel quantity required prior to take-off, which needs to be filled at the ramp.

Evidence:

1. Research Output of Academic staffs
2. Funding Acquisition
3. Collaborative Research Projects
4. Citations and impact metrics
5. Dissemination of Research findings
6. Creative work output

4. Data are provided to show directly the achievement of the program outcomes, which are established and monitored.

The AR program has an action plan to achieve the program’s learning outcomes with respect to the students learning skills and employability. The program learning outcome is focusing moral and ethics, knowledge, cognitive, interpersonal, numerical literacy and 21st-century skills.

The major is following the steps to achieve the PLOs:

To improve the student’s moral and ethics, the major has conducted the epaulettes ceremony, a guest lecturer. Also, lecturers emphasize the student’s discipline and punctuality inside the classroom college campus.

To enhance the creativity and innovation skills of the students, the projects are assigned to use their subject knowledge in order to improve their creativity which is used in the real-time environment.

To improve the student’s cognitive skills, the lecturers assign assignments based on real-time situations, on a case-study basis, and study visits.

The students are experienced with the flight computer, simulator, METAR information from online, preparing the PPT and project books by using computers, using the tabs to do their class works, and homework which helped to improve the student’s numerical and information literacy skills.

Students performed well during the internship with the help of their skills. So, they easily enter into the core industries/departments like airport operations, cargo operations, ground operations, loadmaster in airlines, logistics, etc.,

Some of the students started their own businesses to become an entrepreneurs. Few have undergone higher studies. Based on the student’s achievements the program learning outcome is obtained a satisfactory level with an overall score of 4 out of 5.

Achievement of Program Outcomes

Academic year	Perceived achievement of overall PLOs	Average time to graduate	Percentage of employment
2020	4.41	4 Years	100.00
2021	4.18	4 Years	94.74
2022	4.25	4 Years	85.00

Evidence:

1. Capstone Projects
2. Employer survey
3. Direct Evidence from Learning Activities

5.  Satisfaction levels of the various stakeholders are established, monitored, and benchmarked for improvement.

The satisfaction of the stakeholders is important to improve the curriculum and the bridge gap between the classroom and industry. To enhance the quality of the department, the AR major collected the stakeholder survey to identify the strength and weaknesses of the classroom teaching learning skills. The other stakeholder’s needs were gathered through multiple methods that were appropriate for each group, such as discussions with current students, interviews with alumni, and interviews with supervisors, they surveyed the employers for their opinions regarding the alumni’s performance, interviewed the academic staff of each course and the evaluation from the current graduates. All information was analyzed and categorized into formulated PLOs, which were congruent with the needs of the stakeholders.

Evaluation Survey	2020	2021	2022
Student Evaluation	3.66	3.79	3.93
Lecturer Evaluation	4.34	4.23	4.33

Evidence:

1. Student Satisfaction Survey
2. Instructor Satisfaction Survey
3. Graduate Survey
4. Employer Survey
5. Alumni Testimonials

6. Academic services outcomes / providing local and social benefits are shown.

The AR major gives importance to the academic service contributions to improve the student’s additional skills and moral and ethical values in society. The academic services lead to enhanced learning outcomes, increased academic achievement, and the acquisition of valuable skills by students. Through these community services students can directly meet and address community needs and improve the quality of life for local residents. These activities lead them to create partnerships with community organizations, volunteering efforts, and knowledge exchange programs that promote social inclusion, cultural understanding, and positive social change. The AR students participate in the cross-cultural activity which is conducted by the Airline Business. The international and Thai students/teachers have participated to share their cultural values. It helps the students to know the other countries’ faith, and values to respect them.

Evidence:

Budget plan for 2022 regarding Academic service

7. Arts and culture learning outcomes are shown.

The college has followed different strategies to emphasise to preserve Thailand’s art and cultural values. The college gives the opportunities to prove the students’ extracurricular abilities through different events and programs like the freshmen orientation program, Loy Krathong, International Day, Training for knowledge of student quality assurance, Christmas and New Year program, and Queen’s Birthday. Students have gained a deeper understanding and appreciation of diversified cultures and traditional values.  

Evidence:

1. Course syllabus and learning objective of Airline Industrial Cross-Cultural Communication Subject
2. Assessment Method 
3. Student work and exhibitions

Self-Assessment

Goal	Performance (Qualitative KPI (items))		Self-Assessment
…5 item…	IQA(1-7)	1,2,3,4,5,6,7	7 items	5 mark
	AUN-QA(1-5)	1,2,3,4,5	level 3

Evidence

Evidence No.	List of evidences
9.1.1	Statistical Data Retention Initiatives Improvement Plans
9.1.2	Graduate Surveys Graduate Employment Status Employer Survey Internship or placement data Tracking further study outcomes
9.1.3	Research Output of Academic Staff Funding Acquisition Collaborative Research Projects Citations and impact metrics Dissemination of Research Findings Creative work output
9.1.4	Capstone Projects Employer survey Direct Evidence from Learning Activities
9.1.5	Student Satisfaction Survey Instructor Satisfaction Survey Graduate Survey Employer Survey Alumni Testimonials
9.1.6	Budget plan for 2022 regarding Academic service
9.1.7	Budget plan 2022 regarding the preservation of Arts and Culture Course Syllabus and learning objective of Airline Industrial Cross-Cultural Communication Subject Assessment Method  Student work and exhibitions

Indicator 9.2 Graduates quality

Performance

Performance Standards
The department curriculum is focused to fulfil the higher-order standard of the learning outcome in accordance with the Thai qualification framework and this TQF is constrained based on the 21st-century skill aspects, and it covers the 5 important domains and the 3 Learner outcomes of ONESQA to produce a good and knowledgeable employee to the society. The graduation survey is the tool to access and determine the graduate’s performance and outcome based on education quality in the employment zone.
Alumni feedback is another tool to access the effectiveness of the curriculum as well as it will also be helping us to update the same in
response to the current requirements of the industry.
The Assessment is done based on the five domains through the following methods:
Ethical and Moral Development: The student’s class attendance and their behavioural aspects such as discipline and punctuality are taken into consideration. Submission of Assignments and projects on time is also taken into account.
Knowledge: The students’ performance in the Mid-term, final examination and Class tests are considered.
Cognitive Skills: Their class performance such as seminars, quizzes, activities etc. is taken into account.
Interpersonal Skills and Responsibilities: The creative and innovative outputs of the students’ when they come up with teamwork or group activities are considered.
Analytical and Communication Skills: Assignments on Analytical Skills, as well as Projects based on Analytical skills, are considered. Case studies are also considered a source of Information Literacy skills.
Result
Students are currently working in various sectors including positions relative to the aero domain and they are trying to boost their carrier by doing higher education and entrepreneurship.

Evidence:

Graduate Users Survey

Self-Assessment

Goal	Performance (Qualitative KPI (items))		Self-Assessment
Average score >3.51	IQA(1)	คะแนนเฉลี่ยผลการประเมินผู้ใช้บัณฑิต	–	4.30 mark
	AUN-QA(ไม่มี)	None	level …none….

Evidence

Evidence No.	List of evidences
9.2.1	Graduate Users Survey

Indicator 9.3 Employability/Graduates research output Publications

Evidence

Out of 19 Bachelor Graduates, 17 of them were employed and 1 went for higher studies.

1. Percentage of Bachelor Graduates who are employed or self-employed in 1 year = (Number of Bachelor Graduates who are employed or self-employed within 1 year/ Total number of graduate survey respondents) x 100

Percentage of Bachelor graduates who are employed or self-employed in 1 year = (17/18) x 100 = 94.44%

2. Score = (Percentage of Graduates who are employed or self-employed in 1 year/100) x 5

Score = (94.44/100) x 5 = 4.72

ตารางแสดงการได้งานทำหรือประกอบอาชีพภายใน 1 ปี (หลักสูตรระดับปริญญาตรี)

Items	Quantity
1. Total number of Bachelor degree graduates.	19
2. The number of Bachelor degree responds to the survey of employment within 1 year after graduation.	17
3. The number of Bachelor degree graduates who are employed after graduation (not included self-employed persons)	17
4. The number of Bachelor degree graduates who are self-employed.	0
5. The number of Bachelor degree graduates who were already employed before studying in the program.	0
6. The number of Bachelor degree graduates who continued thesis further studies in graduate Education level.	1
7. Salary per month on monthly income of Bachelor degree graduates who were employed on Self-employed (mean)	…………
8. Satisfaction assessment scores toward graduates quality in accordance with the Thai Qualification framework for Higher Education (mean full score = 5)	4.30
9. Number of Bachelor degree graduates who owned their business with regular incomes.	0
10. Number of Bachelor degree graduates who ordained as monks.	0
11. Number of Bachelor degree graduates who were drafted into the military.	0

Self-Assessment

Goal	Performance (Qualitative KPI (items))		Self-Assessment
Percentage 100	IQA(1) Bachelors	จำนวนผู้มีงานทำใน 1 ปี/จำนวนผู้สำเร็จการศึกษา	Percentage. 94.44%.	4.72 mark
	Masters/Doctoral	ผลรวมถ่วงน้ำหนักผลงาน/จำนวนผู้สำเร็จการศึกษา	Percentage –	– mark
	AUN-QA(None)	none	Level…none….

Evidence

Evidence No.	List of evidences
9.3.1.1	Alumni and Graduates Job Status
	Graduate User Survey

Self-Assessment

Self-Assessment	IQA	AUN-QA
Indicator 9.1	5	3
Indicator 9.2	4.30	–
Indicator 9.3	4.72	–
Overall Average score	4.67	–