Criterion 2 – Programme Structure and Content

Criterion 2 – Programme Structure and Content

AUNQA requirements for Criterion 2
2.1 Transparency

The specifications of the programme and all its courses are shown to be comprehensive, up-to-date, and made available and communicated to all Stakeholders.

Diagnostic questions
  • How are the expected learning outcomes translated into the programme and courses?
  • What information is documented in the programme and course specifications?
  • How are their contents made up-to-date and comprehensive?
  • What is the process for reviewing the programme and courses specifications?
  • How are the programme specifications published and made available (or known) to stakeholders?
2.2 Alignment to learning outcomes

The design of the curriculum is shown to be constructively aligned with achieving the expected learning outcomes.

Diagnostic questions
  • Do the contents of the programme reflect the ELOs?
  • How are teaching and learning methods and student assessment selected to align with achieving the ELOs?
2.3 Stakeholders’ input

The design of the curriculum is shown to include feedback from stakeholders, especially external stakeholders.

Diagnostic questions
  • What are the roles of the stakeholders in the design of the curriculum?
  • What are external stakeholders’ feedback related to the curriculum?
  • How are the feedback incorporated in designing the curriculum?
2.4 Course contribution

The contribution made by each course in achieving the expected learning outcomes is shown to be clear.

Diagnostic questions
  • Does the content of each courses reflect the expected learning outcomes?
  • How are the expected LOs allocated to the courses?
  • How do the CLOs of each courses contribute to achieving PLOs?
2.5 Courses progression

The curriculum is required to show that all its courses are logically structured, properly sequenced (progression from basic to intermediate to specialized courses), and are integrated.

Diagnostic questions
  • How are the courses logically structured and sequenced (progression from basic to advanced courses)?
  • How are the courses integrated?
  • Is there a logical relationship among the basic courses, intermediate courses and advanced courses? What is it?
2.6 Curriculum options

The curriculum is shown to have option(s) for students to pursue major and/or minor specializations.

Diagnostic questions
  • How does the programme offer major and minor specialisations?
  • Is there a proper balance between the specific and general courses?
  • What is the explanation for the programme structure?
2.7 Curriculum review and improvement

The programme and its curriculum is reviewed periodically following an established procedure and that it remains up-to-date and relevant to industry.

Diagnostic questions
  • What is the procedure for periodical review of the curriculum?
  • How are the programme and courses evaluated? Is the evaluation systematic?
  • How are the academic staff and students involved in evaluating the curriculum and courses?
  • How are the programme and curriculum revised to remain up-to-date and industrial relevant? Is the external stakeholders involved?
  • Is benchmarking used in the review and revision of the curriculum? What benchmark?
Scoring for TRSU QA
TRSU-QA score12345
Items showing
QA practice
1 item2-3 items4-5 items6 items6 items + 2.7
AUNQA scoring rubrics

A seven-point rating scale used for AUNQA assessment is described below.

1. Absolutely inadequate

The QA practice to fulfil the criterion is not implemented
There are no plans, documents, evidences or results available. 
Immediate improvement must be made.

2. Inadequate and improvement is necessary

The QA practice to fulfil the criterion is still at its planning stage or is inadequate where improvement is necessary. 
There is little document or evidence available. 
Performance of the QA practice shows little or poor results.

3. Inadequate but minor improvement will make it adequate

The QA practice to fulfil the criterion is defined and implemented but minor improvement is needed to fully meet them. Documents are available but no clear evidence to support that they have been fully used. Performance of the QA practice shows inconsistent or some results.

4. Adequate as expected

The QA practice to fulfil the criterion is adequate and evidences support that it has been fully implementedPerformance of the QA practice shows consistent results as expected.

5. Better than adequate

The QA practice to fulfil the criterion is better than adequate. Evidence supports that it (the QA practice) has been efficiently implemented. Performance of the QA practice shows good results and positive improvement trend.

6. Example of best practice

The QA practice to fulfil the criterion is considered to be example of best practices in the field. Evidences support that it has been effectively implemented
Performance of QA practice shows very good results and positive improvement trend.

7. Excellent (example of world-class or leading practice)

The QA practice to fulfil the criterion is considered to be excellent or is an example of world-class practices in the field. Evidences support that it has been innovatively implemented. 
Performance of the QA practice shows excellent results and outstanding improvement trends.

Guide to writing a self-assessment report (SAR)
  • The report is the account of the self-assessment. It is not only descriptive but also analytical. It identifies and evaluates the problems and also provides an indication of how the problems identified will be dealt with. (Use the diagnostic questions provided in each of the AUN-QA criteria to do this.)
  • Illustrate clearly what, where, when, who, and how the QA mechanisms or instruments are implemented and managed to fulfil the criteria. This will help to piece all related information together.
  • Focus on information and data (objective evidences) that directly address the criteria. The report has to be concise and factual. Provide trends and statistics to show achievement and performance.
What is the QA practice to fulfil the criterion?

Quality assurance practice should mean QA plan that evaluates and/or modifies organization’s procedures to ensure that they provide the desired results. The QA plan documents the planning, implementation and assessment procedures for a project, process or any QA activity.
The QA plan should provide information about some or all of the following.

  • An overview of the project or process describing background, need, scope, activities, and deadlines;
  • Quality objectives to be attained (for example, characteristics, effectiveness, cycle time, cost, etc.);
  • Steps in the process that constitute the operating practice or procedures of the organization;
  • Allocation of responsibilities, authority, and resources for different phases of the project/process;
  • Specific document describing standards, practices, procedures, and instructions to be applied;
  • Suitable testing, inspection, examination, and audit programs at appropriate stages;
  • A documented procedure for changes and modifications to a quality plan as a process is improved;
  • A method for measuring the achievement of the quality objectives;

    (Source: https://asq.org/quality-resources/quality-plans)

Operational Results

2.1 The specifications of the programme and all its courses are shown to be comprehensive, up-to-date, and made available and communicated to all stakeholders.

System and Mechanism

 1. The curriculum or program designates plan for the new curriculum or program development or revision current curriculum to provide-up-to-date and modern, and industry related programs

2. The curriculum or program organizes meeting and plan among the full-time lecturers in the assessments of achievement based on the objectives of the current curriculum.

3. The curriculum or program analyzes the existing curriculum or program into the considerations new curriculum or program development or revision current curriculum.

4. The curriculum or program approve and appoint the committee those who come either from inside or outside the college to develop, design / update the curriculum according to the criteria of the College,

5.The appointed committee develops or improve curriculum according to the philosophy, objectives, structure and course content of the curriculum and curriculum standards criteria and manage to be curriculum document.

6.The appointed committee develops or improve curriculum according to curriculum standards

7. The committee conducts the public hearing meeting to review the draft revised/improved curriculum prior to submit to the faculty for approval

8. The committee proposes the draft revised / developed curriculum to the faculty for approval

9. The faculty submits and presents the draft revised / developed curriculum to the College Academic Council for approval

10. The College Academic Council submits and presents the draft revised / developed curriculum to the College Council for approval

11. The curriculum can be implemented after the College Council approval.

12. The College submits to the Office of Higher Education Commission for acknowledgment of the curriculum.

Assessment of the Process

  1. The curriculum or program adhere to the revision of the curriculum for every 5 years to meet the changing technology, advance information, innovation and adaptation of modern challenges.
  2. The curriculum or program assesses the subjects that require changes and add salient courses based from the suggestion and recommendation of experts through consultation and meeting.
  3. The curriculum or program write a draft of the new curriculum, discussed with the committee and calls a meeting for proper dissemination of the changes.
  4. The curriculum or program consolidates the changes, seek for approval from the faculty or college and implements at the start of the academic year.

Improvements/Developments

 The curriculum or program gives significance to the new curriculum and assigns a responsible lecturer to implement such

The curriculum or program students will learn advanced information, upgraded learning technology and understand the modern context of business and the workplace.

Results:

The curriculum or program is up-to-date according to the demands of the airline industry and it will continue to upgrade the courses as the needs arise.

The curriculum or program lecturers are equipped with up-to-date information, new teaching approaches, classroom management technology, and advanced teaching pedagogy and embrace their work.

The curriculum or program has implemented the new curriculum and the students are able to learn the courses that has been incorporated in the new curriculum.

2.2 The design of the curriculum is shown to be constructively aligned with achieving the expected learning outcomes.

           Expected learning outcome(s) is extracted from a well-defined curriculum. Before teaching takes place, the school has scrutinized if such curriculum is constructively aligned with the intended learning outcome(s).

          Many scholars have infinite definitions of learning outcome. One of the scholars says “A learning outcome is a clear and specific statement that identifies what learners must demonstrate at the level and standard required to successfully pass their study at program and course levels.”

        When a program is using the constructive alignment approach to curriculum design, one basic activity is to choose and develop learning activities that are aligned with intended learning outcomes. That is, they are: likely to lead to learners achieving the specified learning outcomes for a particular teaching session, course or program and practical and appropriate to use within your current context and with available resources in the program.

          The moment you have captured about how the course learning activities can provide learners with chances to elevate through these levels, the course might want to change the measurable assessment words that form the basis of its learning outcomes.

           All the coursework as well as non-coursework activities within each curriculum have been designed to contribute, at least in part, to students‟ achievement of program expected learning outcomes. By integrating all teaching and learning processes along with non- coursework activities, all ELOs can be achieved.

Subject Code

Courses

ELO1

ELO2

ELO3

ELO4

ELO5

ELO6

ELO7

ELO8

ELO9

ELO10

Basic Courses

100 101

Man, Society and Environment

-S

S

100 102

Government and Politics of Thailand

-S

S

-S

100 103

Law and Society

S

S

100 104

Psychology in Everyday Life

S

S

Required Courses

101 201

The Art of Thinking

S

T

I

C

100 202

Philosophy and Religion

T

I

S

100 203

Communication and Human Relations

T

C

S

100 204

Library Skills

S

T

I

100 205

Study Skills

I

I

100 206

Art Appreciation

S

T

I

100 207

Music Appreciation

S

T

Elective Courses Thai and Foreigner

100 301

Thai for International Students

T

I

S

100 302

Thai for Communication

T

T

I

T

100 501

Aerobics

S

T

I

I

100 502

Personality Development

S

I

S

I

100 503

Sports

S

T

T

I

100 504

Social Dance

S

T

T

I

Core Courses

211 111

Principles of Accounting

S

I

T

I

I

211 311

Business Finance

T

I

I

I

212 214

Information Technology Management

T

I

-I

I

213 211

Principles of Marketing

-T

I

-C

C

214 101

Principles of Economics

S

T

C

I

I

I

214 202

Business Statistics

-S

T

I

I

214 206

Business Law and Taxation

S

I

-I

-C

214 301

Quantitative Analysis for Business

S

S

-T

I

214 311

Modern Human Resource Management

S

S

T

T

T

I

214 409

Strategic Management

S

I

-I

T

216 212

Food and Beverage for Airline Business

S

T

I

I

I

C

216 307

Airport Management

I

I

I

C

216 314

Airline Ticketing and Reservation

T

I

I

I

C

216 315

Air Cargo Management

T

-T

I

C

216 407

Seminar in Aviation Business

S

T

-I

I

C

216 408

Security and Safety for Airline Business

T

-T

I

I

C

216 497

Research and Trends in Airline Industry

S

T

T

C

C

216 498

Preparation for Professional Experience Training in Aviation

-I

I

C

C

001 499

Field Experience

S

-S

T

T

I

I

C

Elective

Courses

113 421

Japanese for Business 2

I

I

I

I

I

I

121 101

Pronunciation

S

T

I

I

C

121 103

Reading Comprehension

T

T

C

C

121 106

Interpersonal Communication

S

T

-I

I

I

C

121 110

English for Business Presentation

T

T

-I

-I

C

C

121 205

English Writing for Business Communication

S

T

I

I

C

C

151 504

English Public Speaking

S

-T

I

I

C

215 421

Quality Service Management

S

-T

I

I

I

                         

216 312

Promotion in Airline Business

T

T

I

C

216 316

Digital Skills for Airline Business

S

T

-T

-I

I

C

216 317

Low Cost and Full Cost Carrier

S

T

T

I

I

216 318

Ecology and Waste Management for Airline Business

-S

T

T

I

I

C

222 406

Aircraft Weight and Balance Control

S

T

T

I

I

                         

Descriptive Rating:  STIC

S = ELO is introduced & assessed /Sharing and Caring

T = ELO is reinforced & assessed/Trustworthy, honest, correct, punctual

I = ELO is practiced & assessed/Inter-cultural competency, compatible with multinational culture

C = ELO is mastered and assessed/Commitment to Quality

2.3 The design of the curriculum is shown to include feedback from stakeholders, especially external stakeholders.

        The Program  will conduct survey to stakeholders and it will consider the feedback provided by them. The feedback will constitute to the development and design of the curriculum. Thus along with these factors, it will have its own system and mechanism, assessment process, improvement and development and lastly the result.

System and Mechanism

  1. The curriculum or program will plan for a meeting and discus the significance of data in measuring success in relation to the attainment of the objectives of the curriculum.
  2. A survey questionnaire will be carried out stakeholders particularly the students, the lecturers, the employers, the parents and others at the end of the academic year to assess the curriculum.
  3. The curriculum or program will determine the findings of the survey, conclude and come up with recommendation(s) thus integrate in the development of the new curriculum.
  4. The curriculum or program will write a draft of the new curriculum and present it college council for
  5. The curriculum or program will submit a final copy to the college to get final approval from the Ministry of Higher education, Research and Innovation.
  6. The curriculum or program will be used by the instructors in every semester and recommend their ideas in TQF5 to improve the course plan and assessment plan.

Assessment of the Process

The curriculum or program is being reviewed for further enhancement.

The curriculum or program identifies areas with problems or lack of significance.

The curriculum or program will require a proposal from responsible lecturers to give insights on the new curriculum. The curriculum or program will go over on the progress of data utilization and identify the result.

The curriculum or program scrutinize the assessment criteria and its implementation after the curriculum revision Improvement and Development

The curriculum or program was designed and it has to fulfill the assessment criteria to ensure the attainment and success of the

objectives of the curriculum. The curriculum or program will continue to conduct a meeting between and among the lecturers, head of program and the dean to oversee what has not been achieved if there is any.

Result

The curriculum or program identifies its own strengths and opportunities and keep it up as a good practice to maintain high quality standard of the students. However, the identified weakness and threats need to be improved or minimize thus eliminate risk.

The curriculum or program assessment result is then taken to the program administration committee and to the College Council for further discussion and solution provision.

2.4 The contribution made by each course in achieving the expected learning outcomes is shown to be clear.

The AB Program Committee has the responsibility to audit each course to be designed in accordance with CLOs that contribute to achieve PLOs. [Evidence 2.4.1 [Evidence 2.4.2] In order to convey the concept of backward design, in academic year 2022, the AB Program Committee conducted the workshop of ‘Backward design and formulating CLOs’ to all course coordinators and academic staffs. [Evidence 2.4.3]

2.5 The curriculum to show that all its courses are logically structured, properly sequenced (progression from basic to intermediate to specialised courses), and are integrated.

       Indeed, a curriculum before it will be offered attention needs to be paid or given if a curriculum is to be coherent and follow a logical structure or sequencing.

       In the progression of knowledge, the curriculum in many subjects is dependent on moderate approach. It is to be well-noted that one concept usually depends on the comprehension of what has occurred before and what will happen next.

       The Airline Business curriculum was designed and constructed around knowledge and practical experiences. It utilized unique pedagogical approaches, genuine, purposively engaging and values-led in all aspects of teaching and learning. Evidence: TQF2

       The present curricula are up-to-date as of the last revision in 2017. Nevertheless, improvement on missing/unclear information and/or minor change in strategic plans are made annually. Such adjustments are communicated to students and other stakeholders in terms of revised Student Manual or course syllabi.

2.6 The curriculum to have option(s) for students to pursue major and/or minor specialisations.

      The Airline Business Program is just one of the programs under the Faculty of Business Administration. Most of the AB courses a student take to earn his/her degree will be in his/her major. All students normally have a major.

         For minor courses, AB Program has few and substantial courses to complete (out of the total or so needed for his or her degree) and can be related or unrelated to the main focus of their studies, i.e., his/her major.

       The Program has only 1 major which is Airline Business and no minor is offered to any learner who wants to specialize in other venture, (Evidence: TQF 2)

      However, the students has the option to pursue major that are still in the Faculty of Business which is offerings other majors, Evidence: Faculty websites)

2.7 The programme to show that its curriculum is reviewed periodically following an established procedure and that it remains up-to-date and relevant to industry.

       Reviewing the AB Curriculum is one of the essential things to do to meet the ever-changing global establishment’s requirements, particularly on the skills each graduate must possess before hiring and employing opportunities.

        One of the very first steps in curriculum design is to determine and articulate the goals and outcomes of the AB courses or program. It has to answer the question “What do you want your students to know, do, and value by the end of the learning experience?” Find out how will you measure their achievement and progress? Specify how will your course or program supports to the broader mission and vision of the college or university and discipline? These series of questions will aid us define the purpose, scope, and level of your curriculum, and align it with the relevant standards and frameworks.

     In order to fulfill these periodical assessment, the program create a committee, engage alumni, business operators/representatives, practitioners and solicits input from the them. (Evidence: Stakeholders input and feedback)

Evidence

No.Evidence and link to drive files
2.1-1
2.1-2
2.2-1

Assessment scores

Criterion requirementSelf scoreAssessors’ score
2.1 Transparency: Programme and course specifications are comprehensive, up-to-date and communicated to SHs.1
2.2 Curriculum alignment: Curriculum is constructively aligned to achieving ELOs.1
2.3 Stakeholders’ feedback: Curriculum design includes external stakeholders’ feedback.
2.4 Course contribution: All courses have a clear contribution to achieving ELOs.1
2.5 Course progression: Courses are logically structured, sequenced and integrated.
2.6 Curriculum options: Curriculum provides options for major and/or minor specialisations.1
2.7 Curriculum review: Curriculum is reviewed per established procedure to be up-to-date and relevant to industry.
Overall score (see table below)
Scoring guide
TRSU-QA score12345
Items showing
QA practice
1 item2-3 items4-5 items6 items6 items + 2.7

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