Indicator 7.1 Students (Support Services)
For criteria 7 and 8, it is assessed using the Office of Permanent Secretary of Higher Education, Science, Research, and Innovations standards.
| Score 1 | Score 2 | Score 3 | Score 4 | Score 5 |
| Has action 1 item | Has action 2 item | Has action 3-4 item | Has action 5-6 item | Has action 7-8 item |
AUN-QA based criteria
For AUN-QA, criteria 1 to 6 are assessed at 7 levels.
Performance
1. The program communicates the student intake policy, admission criteria, and admission procedures clearly.
Student intake policy:
The college is following the Ministry of Higher Education standard guidelines to admit students to the Bachelor of Accounting program.
Admission criteria:
The Bachelor of Accounting program admission policy and process for undergraduate programs complies to STIC admission regulated by OHEC, MHESI. The number of students accepted for the program is governed by the regulations of MHESI.
- The curriculum or program determines the student admission plan according to the TQF 2.
- The curriculum or program determines the qualifications of students and notifies the faculty/college.
- The curriculum or program specifies the criteria used for student selection which consists of academic criteria, English language requirements (if any) and other areas and notifies the faculty/college.
- The curriculum or program in co-operations with the faculty and the college proceeds with the announcement of student applications.
- The curriculum or program examines students’ qualifications. Applicants must have successfully completed high school (M.6) or equivalent majoring with a CGPA greater than or equal to 3. Applicants should be able to demonstrate excellent mental and physical health.
- The curriculum or program selects students.
- The curriculum or program announces selected students.
- The curriculum or program evaluates student admissions procedures and analyzes the problems and set up improvements to ensure the number of students in accordance with the TQF2.
- Students report and register to be college students.
Admission Procedures:
- The completed application form need to submit to the registration office along with the transcript, National ID for Thai and Passport of International students for verification purpose.
- The applicant’s qualification has to be verified by the college and they will call for face-to-face interviews to identify the applicant’s discipline and professional attitude. After all these processes, qualified applicants are admitted into the program.
Assessment of the Process:
The program committee suggested to assign a lecturer to demonstrate and explain the infrastructure facilities in the BACC program to the students who visit the institution regarding admission.
Improvements/Development:
As per the decision made by the program committee, Our Head of the Department was assigned to coordinate with the marketing team to support student admission.
Result
The new student number remained the same.
2. Planning of services and support services are sufficiency and quality services.
From admission to graduation of Bachelor of Accountancy program, Our STIC BACC Faculty provides support and services to students in every step of the way. Upon enrollment, every student will be given access to our full range of academic support services. Numerous facilities are provided so that student can gain expertise in all the practical aspects of the program.
Equipment & tools: All offices and faculties in STIC campus are equipped with computers connected to the Internet to serve the learners. Universal-conference rooms, 1 computer suite, all classrooms (fitting about 30 to 40 students per room), are equipped with projector and other equipment. many of which are attached to smart televisions that can connect easily to Wi-Fi and Bluetooth. They are also gradually equipped with air conditioners which helps lecturers and students more comfortable, especially on warm environment.
All the lecture rooms/halls are air-conditioned and equipped with computer terminal and LCD projectors as well as (for certain rooms) visualizer for non-computerized projection of sheet/handouts. Also available in each classroom is a white/black board and a flipped board for certain teaching strategies that require classical approaches.
Additionally, FBA – BBA program offers academic support services such as: (1) information and communication technology for Student Services and the Management Information System (MIS), licensed software, e-learning, e-testing, and e-registration platforms; (2) libraries and learning portals offer academic materials, graduate research work, textbooks, journals, electronic journal databases, study rooms, conference rooms, and digital-library services. A man-made pond with manually operated mobile duckboats, student dormitories, a football field, and food canteen on campus, health and wellness benefits such as accident insurance and swimming pool, badminton/basketball and volleyball courts), food centers, and bank services such as the Krung Thai Bank (KTB) ATM
Moreover, the Faculty along with the Office of Students affairs have laid out plans for students support and services. This includes providing them various activities outside the classroom that foster student growth and development of interpersonal, leadership and intercultural competencies which are increasingly important to help them adopt to their new environment.
3. Student progress is systematically recorded and monitored. Feedback to students and corrective actions are made.
The STIC Management Information System (MIS) serves as the college’s platform for tracking students’ academic progress. The academic committee of the Faculty of Business Administration analyzes students’ learning progress and performance using the MIS and the student’s individual Username and Password. Academic advisers for students can also utilize MIS as an integrated tool to track their students’ study progression, study load, and outcomes. The adviser can enter and record information about students’ progress and issues that are relevant to their learning experience and advancement. Each advisor advises between 10-15 students.
The role of the academic advisor extends beyond course and program scheduling.
Advisors can assist the student with virtually all aspects of the academic experience and provide information regarding campus resources as needed. Some of the specific responsibilities of academic advisors include but are not limited to:
- Assistance with goal setting
- Assistance with personal growth and career development
- Selection of educational program
- Monitoring academic progress
- Clarification of academic and institutional policies
- Assistance with academic issues
- Assistance with personal concerns
Our Advisor manual contains the following:
- Individual Student Problem Record
- Student Academic Performance Record
- Advisor Report Summary
The College Advising System offers individual attention to each student by faculty advisors with unique educational perspectives and experiences and help the student discover appropriate individual goals and intentions and also provides the student with information about their own programs and modes of study through special counseling, appropriate help, and guidance.
Furthermore, this system is expected to create a systematic channel of communication for students to have academic discussions with their academic advisors, as well as helping with academic skills and course scheduling and pointing out ways to personalize their college experience, including moral and personality development.
4. Co-curricular activities and other student support services are available to improve the learning experience and employability.
The Faculty of Bachelor of Business Administration programs establishes an advisor – advisee system with a ratio of one academic staff (advisor): 10 – 15 students (advisee) starting with enrollment in the Bachelor of Accountancy program and ending with graduation. An advisor is responsible for advising students throughout their time at the Faculty of Business Administration, assisting them in their growth and development toward program learning outcomes (PLO), and facilitating and guiding students in overcoming hurdles or barriers.
The B.Acc- program provides general education courses to set the groundwork and nourish learners in their quest to become worthy Thai citizens and engaged global citizens.
Co-curricular activities are also provided with the goal of instilling in students the expected identities, which include (1) the benefit of humanity and community service, (2) moral and ethical behavior, and (3) 21st century skills, such as learned person, co-creator, active global citizen, transformational leaders, very good English proficiency, and digitally competent.
The curriculum transcript (TOEIC-takers) and extra-curricular activities were set as graduation requirements to foster STIC learners’ identities as SMART engagers. A total of 100 hours of extra-curricular attendance is expected, with at least 40 hours of obligatory extra-curricular activities and at least 60 hours of elective extra-curricular activities.
According to the Ministry of Higher Education standards, students need to do the exit exam to graduate. Thus college provides the TOEIC practising portal to do the self-practice to gain experiences and knowledge to attend the real TOEIC exam and student have a practising session every week in their regular timetable and college has made the TOEIC exam as an exit exam for students. To get wide employment opportunities, the students are giving more importance to get high scores in the English language exam.
The details are as follows.
1. Required extra-curriculum activities are set for each year, with a minimum of 40 hours.
Student Extra-curriculum activities
1st year student (Learner Awareness)
-Orientation and preparation for new students
– Wai Khru/Teacher’s day
– Rub Noing, STIC Prince and Princess Night, Sports Day, Moral and Ethics Camp
2nd year student (Community and Cultural Engagement)
– learning of community and society camp
– Study tour of the campus area
– Cultural Day
3rd year student (Global Discovery) – ASEAN Week
– International Day
– Sharing experience abroad
– Study tour
4th year students (Job Orientation) –
- Preparation for the Internship
- Post Internship Orientation Seminar
–
2. Elective extra-curricular activities in which students may choose to participate based on their interests, totaling at least 60 hours.
(1) Increasing public awareness and service through activities; (2) Increasing honesty and discipline morals through activities; and (3)
(3) Activities that improve intelligence, social skills, academic and professional skills
(4) Using activities to promote and enhance health and recreation (5) Using activities to promote arts, culture, and religion (6) Using activities to promote democracy and institutional pride
5. The competencies of the support staff rendering student services are clearly identified to ensure smooth and efficient delivery of the services.
The college has hired qualified supporting staffs to meet the needs of students. In addition to that, they are trained by the HR, Dean, and major Heads to know the department’s regulations and the requirements to fulfil the standard. The Department of Human Resources office assesses the supporting staff’s performance to motivate and develop their skills.
The BBA- secretary helps coordinate with the industry to apply for the study visit and follow up until complete the visit project.
The register helps the students to intimate the exam schedule, the due date of enrolment form submission, the timetable and other academic supports.
The librarians have a sound background in library skills and utilities. So, they can assist/manage the students when they are in the library.
The student affairs staffs are friendly with the students to coordinate their moral and ethical activities and community services. Also, they are maintaining/monitor the student’s discipline inside the college campus.
The Department of Information Technology staffs are helping/assisting the students when they need support to fix the electrical and electronic problems/arranging the auditorium during the competition.
6. Student support services are subjected to evaluation and benchmarking in order to improve continually.
The department recognizes the importance of providing comprehensive support to the students.
The student support services are assessed by using surveys, focus groups, interviews, and other feedback mechanisms to gather input from students, staff, and other relevant stakeholders.
By analyzing feedback from students and benchmarking against industry standards, the department gains valuable insights that inform the development of new initiatives, resource allocation, and improvements to existing support services.
By maintaining a culture of evaluation and continuous improvement, the department can continue to provide high-quality student support services that meet the evolving needs of its student community.
Students satisfaction survey:
| Level of Satisfaction : 5=Excellent 4=Good 3=Moderate 2=Less 1=Need to be improved | |||
| No | Item | Mean Values | |
| Library and Learning resources | |||
| 1 | Library service | 3.667 | |
| 2 | Train for using library, media and internet | 3.583 | |
| Physical Services appropriate for teaching & learning | |||
| 3 | Class atmosphere | 3.833 | |
| 4 | Laboratory room | 3.250 | |
| 5 | Education materials | 3.583 | |
| 6 | wifi system | 3.500 | |
| Educational facility services | |||
| 7 | computer and IT | 3.333 | |
| 8 | On-line student registration via computer network | 3.833 | |
| 9 | On-line student enrollment via computer network | 3.583 | |
| 10 | Health care service | 3.583 | |
| 11 | First aids service | 3.167 | |
| 12 | Clean and hygienic food shop | 3.917 | |
| 13 | Sport/exercise facilities | 3.583 | |
| Facilities and safety services | |||
| 14 | Public utility system | 3.417 | |
| 15 | Safety and guard system | 3.583 | |
| 16 | Trash bins around campus | 3.917 | |
| 17 | Waste management system | 3.417 | |
| 18 | Trash management system | 3.667 | |
| 19 | In-use extinguishers in appropriate places | 3.667 | |
| Student accommodation service | |||
| 20 | Campus accommodation service | 3.083 | |
| 21 | Kitchen, common room in the dormitory | 3.333 | |
| 22 | Safety system in the dormitory | 3.667 | |
| 23 | Trash management in the dormitory | 3.583 | |
| 24 | Environment and facilities in the dormitory | 3.417 | |
| Advisor service | |||
| 25 | Advisory service in academic | 4.000 | |
| 26 | advisory service in personal problems | 4.000 | |
| 27 | Satisfaction in advisor’s counseling | 4.167 | |
| 28 | Proper area for counseling | 3.833 | |
| Information Service | |||
| 29 | thoroughly disseminate information | 3.500 | |
| 30 | Up-dated information | 3.500 | |
| 31 | Adequate information boards | 3.417 | |
| 32 | Usefulness of information service | 3.500 | |
| 33 | Satisfaction of useful information service | 3.583 | |
| Activities for academic and Career Experience Development | |||
| 34 | Professional training service | 3.500 | |
| 35 | Service for activities for enhancing academic and professional skills | 3.750 | |
| Environmental Services | |||
| 36 | Participation of students in maintaining students in maintenance of environment | 3.750 | |
| 37 | Clean, healthy and beautiful areas | 3.500 | |
| 38 | The landscape of college with a beautiful tune, harmony with nature, and environmentally friendly | 3.333 | |
| 39 | Available of area for art and cultural activities | 3.250 | |
| Other service | |||
| 40 | Bus service | 3.167 | |
| 41 | Study loan | 4.417 | |
7. To meet students’ needs, public hearings, analyzing, and feedback are made.
The department collects feedback throughout the year, analyzes it, and makes modifications to improve student happiness and the overall educational experience.
Each lecturer gathers student input to evaluate their own performance and make changes where the students feel the lecturer needs to.
Feedback was collected on all extracurricular activities offered on the college campus, including the library, canteen, beverage stations, gym facilities, and sports programs. If any issues were noted, they were resolved by bringing them to the attention of the relevant authorities.
8. Students’ consulting and advising are made in order to have students succeed in education.
The Faculty of Bachelors of Business Administration- provides consultation and advising to our students within the 4 years of their stay in the program.
Each advisee who has issues or academic performance is called personally to identify possible reasons for his or her very low to low performance. He/she will be evaluated and provide a study plan to re-grade courses that is quite difficult for him/her to pass.
The college has set up an Improve Performance class for learner who has difficulty in passing the course. They are provided extra classes free of charge to help them improve their reading, listening, writing, and speaking skills.
As a result, the students were able to improve their studies and do better in their subjects.
Evidence:
- Advisor Manual
- Advisor Schedule – Student Timetable
- Advisor Reports
Self-Assessment
|
Goal |
Performance (Qualitative KPI (items)) |
Self-Assessment |
||
|
…5 item… |
IQA(1-8) |
1,2,3,4,5,6,7,8 |
….8…item |
…5..mark |
|
AUN-QA(1-6) |
1,2,3,4,5,6 |
level……3……. |
||
Evidence
Self-Assessment
| Self-Assessment | IQA | AUN-QA |
| Indicator 7.1 | 5 | 3 |