Indicator 7.1 Students (Support Services)
For criteria 7 and 8, it is assessed using the Office of Permanent Secretary of Higher Education, Science, Research, and Innovations standards.
| Score 1 | Score 2 | Score 3 | Score 4 | Score 5 |
| Has action 1 item | Has action 2 item | Has action 3-4 item | Has action 5-6 item | Has action 7-8 item |
AUN-QA based criteria
For AUN-QA, criteria 1 to 6 are assessed at 7 levels.
Performance
1. The program communicates the student intake policy, admission criteria, and admission procedures clearly.
Admission criteria and policies for new students are explicitly defined and communicated in the Program specifications for Thai and International students made available on the STIC web site and the official STIC Facebook page.
Additionally, the admission announcement was sent directly to every high school. The activities were launched to stimulate applications, such as open houses and Facebook advertisements. The video clip and brochure of the BBA Program were updated every year depending on the updated information about the program admission criteria and number of students as aforementioned. In addition, current students and alumni contribute significantly to recruiting potential students.
The Faculty of Business Administration has admission criteria, policy and procedures in place on student admissions. It requires all student applicants to have a GPA of at least 2.5 on a scale of 4.0 from their high schools. The list of all applicants will be reviewed by admission office. They have to pass the interview test before being accepted to be in the program.
All incoming freshmen students are required to take the college’s “ Diagnostic Test” to determine the level of each student.
There are few steps taken to maximize the recruitment of students such as:
- redesigning the program brochure;
- updating the website career opportunities;
- improving online visibility through advertising campaign and including internship (opportunities, presentation, and visitation), employment opportunities, students’ performance (TOEIC scores, and activities);
- visiting the schools by the marketing team and faculty; and
- advertising the successful completion of the internship in the social media
- Career prospectus after completing the BBA program
Both one to one conversation and group conversation were conducted during the visit. Besides, marketing team organized visit in the college where the prospective students came to see the college premises and other facilities, International teachers
An observable decrease of the enrollees than the previous years. However, the Marketing Department and Faculty is working on the recruitment and look forward to escalate the enrolment. the program committee members regularly held a meeting to find ways on how to possibly increase the number of student for the following year. These are some the important things discussed:
1.Ask testimonials from the graduates via video to motivate students enroll in the program.
2. strengthen our social media presence by promoting the program on social media.
3. Offering incentive to students who can bring friends to enroll in the programs
4. Facilitating the offer of government student loan with zero percent interest plus monthly stipend for prospective students
2. Planning of services and support services are sufficiency and quality services.
From admission to graduation from the Bachelor of Business Administration program, the Faculty provides support and services to students every step of the way. Upon enrollment, every student will be given access to our full range of academic support services. Numerous facilities are provided so that students can gain expertise in all the practical aspects of the program.
Equipment and tools: All offices and faculties on the STIC campus are equipped with computers connected to the Internet to serve the learners. Universal-conference rooms, 1 computer suite, and all classrooms (fitting about 30 to 35 students per room) are equipped with projection equipment, many of which are attached to smart televisions that can connect easily to Wi-Fi and Bluetooth. They are also gradually equipped with air conditioners, which make lecturers and students more comfortable, especially on hot days.
All the lecture rooms/halls are air-conditioned and equipped with computer terminals and LCD projectors, as well as (for certain rooms) a visualizer for non-computerized projection of sheets and handouts. Also available in each classroom are a white or black board and a flipped board for certain teaching strategies that require classical approaches.
Additionally, the Faculty of Business Administration – Bachelor of Business Administration program offers academic support services such as: (1) information and communication technology for Student Services and the Management Information System (MIS), licensed software, e-learning, e-testing, and e-registration platforms; (2) libraries and learning portals offer academic materials, graduate research work, textbooks, journals, electronic journal databases, study rooms, conference rooms, and digital library services. A man-made pond with manually operated mobile duckboats, student dormitories, a football field, and a food canteen on campus, health and wellness benefits such as accident insurance and a swimming pool; badminton, basketball, and volleyball courts; food centers; and bank services such as the Krung Thai Bank (KTB) ATM.
Moreover, the Faculty along with the Office of Student Affairs have laid out plans for student support and services. This includes providing them with various activities outside the classroom that foster student growth and the development of interpersonal, leadership, and intercultural competencies, which are increasingly important to help them adapt to their new environment.
3. Student progress is systematically recorded and monitored. Feedback to students and corrective actions are made.
Academic advice is given to new first-year students during program orientation by the Department head. The Department head is also responsible for providing appropriate academic advice as well as helping solve various technical issues (registration, credit transfer, financial problems, etc.) throughout the beginning year of study. Once the students have their own major advisor, the advisor is the direct responsibility of the advisor, with monitoring from the program director for the overall progress of the students. To academically motivate students, an award is also made available for the first year’s students taking all the coursework and achieving the highest cumulative GPA.
The STIC Management Information System (MIS) serves as the college’s platform for tracking students’ academic progress. The academic committee of the Faculty of Business Administration analyzes students’ learning progress and performance using the MIS and the student’s individual Username and Password. Academic advisers for students can also utilize MIS as an integrated tool to track their students’ study progression, study load, and outcomes. The adviser can enter and record information about students’ progress and issues that are relevant to their learning experience and advancement. Each advisor advises between 10 and 15 students.
The role of the academic advisor extends beyond course and program scheduling.
Advisors can assist the student with virtually all aspects of the academic experience and provide information regarding campus resources as needed. Some of the specific responsibilities of academic advisors include, but are not limited to:
- Assistance with goal setting
- Assistance with personal growth and career development
- Selection of an educational program
- Monitoring academic progress
- Clarification of academic and institutional policies
- Assistance with academic issues
- Assistance with personal concerns
Our Advisor manual contains the following:
- Individual Student Problem Record
- Student Academic Performance Record
- Advisor Report Summary
The College Advising System offers individual attention to each student by faculty advisors with unique educational perspectives and experiences who help the student discover appropriate individual goals and intentions and also provide the student with information about their own programs and modes of study through special counseling, appropriate help, and guidance.
Furthermore, this system is expected to create a systematic channel of communication for students to have academic discussions with their academic advisors, as well as help with academic skills and course scheduling and point out ways to personalize their college experience, including moral and personality development.
4. Co-curricular activities and other student support services are available to improve the learning experience and employability.
The Faculty of Bachelor of Business Administration programs establishes an advisor – advisee system with a ratio of one academic staff (advisor): 10 – 15 students (advisee) starting with enrollment in the Bachelor of Business program and ending with graduation. An advisor is responsible for advising students throughout their time at the Faculty of Business Administration, assisting them in their growth and development toward program learning outcomes (PLO), and facilitating and guiding students in overcoming hurdles or barriers.
The FBA-BBA program provides general education courses to set the groundwork and nourish learners in their quest to become worthy Thai citizens and engaged global citizens.
Co-curricular activities are also provided with the goal of instilling in students the expected identities, which include (1) the benefit of humanity and community service, (2) moral and ethical behavior, and (3) 21st century skills, such as learned person, co-creator, active global citizen, transformational leaders, very good English proficiency, and digitally competent.
The curriculum transcript (TOEIC-takers) and extra-curricular activities were set as graduation requirements to foster STIC learners’ identities as SMART engagers. A total of 100 hours of extra-curricular attendance is expected, with at least 40 hours of obligatory extra-curricular activities and at least 60 hours of elective extra-curricular activities.
According to the Ministry of Higher Education standards, students need to do the exit exam to graduate. Thus college provides the TOEIC practising portal to do the self-practice to gain experiences and knowledge to attend the real TOEIC exam and student have a practising session every week in their regular timetable and college has made the TOEIC exam as an exit exam for students. To get wide employment opportunities, the students are giving more importance to get high scores in the English language exam.
The details are as follows.
1. Required extra-curriculum activities are set for each year, with a minimum of 40 hours.
Student Extra-curriculum activities
1st year student (Learner Awareness)
-Orientation and preparation for new students
– Wai Khru/Teacher’s day
– Rub Noing, STIC Prince and Princess Night, Sports Day, Moral and Ethics Camp
2nd year student (Community and Cultural Engagement)
– learning of community and society camp
– Study tour of the campus area
– Cultural Day
3rd year student (Global Discovery) – ASEAN Week
– International Day
– Sharing experience abroad
– Study tour abroad
4th year students (Job Orientation) – Entrepreneurial Skills “new businessman”
– Preparation for Different 3 Majors Business career
– Post Internship Orientation Seminar
2. Elective extra-curricular activities in which students may choose to participate based on their interests, totaling at least 60 hours.
(1) Increasing public awareness and service through activities; (2) Increasing honesty and discipline morals through activities; and (3)
(3) Activities that improve intelligence, social skills, academic and professional skills
(4) Using activities to promote and enhance health and recreation (5) Using activities to promote arts, culture, and religion (6) Using activities to promote democracy and institutional pride
5. The competencies of the support staff rendering student services are clearly identified to ensure smooth and efficient delivery of the services.
The STIC has support staff with different educational backgrounds to fulfill and support the missions of the College. By holding a workshop and inviting experts in human resource management as consultants, the FBA developed a long-term manpower plan for support staff by analyzing the current study load and prior need for support staff to develop a supportive system and a good learning atmosphere to foster the staff’s lifelong learning and strengthen holistic promotion, aimed at the college’s vision.
The job descriptions for support staff are as follows:
1. Undergraduate staff support activities related to the BBA Program management, such as program development and improvement, student admission, course specification, affiliation, registration, and graduation.
2. Student development Staff support activities related to instilling students’ identities, facilitating and monitoring extra-curricular transcripts, and supporting student activities.
3. Educational technology staff support for educational materials, classrooms, facilities, and synchronous and asynchronous online teaching and learning.
4. Information and communication technology staff support the development of WiFi, websites, databases, and infrastructure.
5. Library staff support the services of books, journals, learning material, databases for searching, and reading rooms, and develop innovation for service improvement.
6. Student support services are subjected to evaluation and benchmarking in order to improve continually.
The college must meet the requirements imposed by the government, specifically the accrediting organization of international colleges in Thailand. The following requirements for institute accreditation serve as a guideline for the amount and quality of student support services:
Support staff development plan, which includes (1) program management staff, (2) library staff, (3) educational technology staff, (4) BBA learning resource staff/internship provider, and (5) student development staff.
– Learning resources, such as buildings and rooms, laboratories, audiovisual and technological tools and facilities, staff working space, physical environment, health and safety environment, and other relevant topics.
Kitchen Set up with all necessary cutlery items for hotel and tourism major, including suitable equipment and management services – Textbooks, journals, and databases that are sufficient, up-to-date, and easily accessible when students need them.
The Faculty of Bachelor of Business Administration- provides learning support services to students in order for them to meet these requirements. As a result, St Theresa International College is proud to have been awarded with “Quality Accreditation” from the Office of the national educational standards and quality assurance (Public Organization) or ONESQA for 5 years until 2027
Evidence : Student Support Services Evaluation
7. To meet students’ needs, public hearings, analyzing, and feedback are made.
The Faculty of Business Administration (BBA) continues to hear the voice of its learners through recognized and known media platforms. In the BBA program, social media networks such as Line, Instagram, Facebook Messenger, WhatsApp, and meetings via Google Meet, Zoom, an online survey by Google Form, and a quick response code were given to the students to participate in the survey.
The BBA program has its own chosen representative or leader to communicate with the respective academic staff. Any meetings or gatherings pertaining to the student’s development are attended by the class representative, who relays to his or her classmates what has been discussed or shared during the meeting.
Feedback is solicited, shared, and discussed to make our students appreciate what has been envisioned for them to achieve, particularly the learning outcomes that are expected of each of them.
Based on the results of the student’s support services, which were rated an overall mean of 4.15, the program has to still improve its existing services and look forward to developing and enhancing them to meet a very high satisfaction result from the students.
Evidence : Student Support Services Evaluation
8. Students’ consulting and advising are made in order to have students succeed in education.
The Faculty of Business Administration (BBA) provides consultation and advice to our students within the first 4 years of their stay in the program.
Each advisee who has issues with their academic performance is called personally to identify possible reasons for his or her very low or low performance. He or she will be evaluated and provided with a study plan to regrade courses that are quite difficult for him or her to pass.
The college has set up an Improve Performance class for learners who have difficulty passing the course. They are provided with extra classes free of charge to help them improve their reading, listening, writing, and speaking skills.
As a result, the students were able to pass their subjects, which means the learners survived their journey for a particular subject.
Evidence:
- Advisor Manual
- Advisor Schedule – Student Timetable
- Advisor Reports
Self-Assessment
|
Goal |
Performance (Qualitative KPI (items)) |
Self-Assessment |
||
|
…5 item… |
IQA(1-8) |
1,2,3,5,6 |
….5…item |
…4..mark |
|
AUN-QA(1-6) |
1(3), 2(3), 3(2) |
level……1……. |
||
Evidence
| Evidence No. | List of evidences |
| 7.1.1.1 | Student Admission Procedure STIC official Facebook Page |
| 7.1.1.2 | 360 degree virtual campus tour Student Support Services Evaluation |
| 7.1.1.3 | Students’ admission and retention record in MIS |
| 7.1.1.4 | Co Curricular activity |
| 7.1.1.5 | Staff Qualification |
| 7.1.1.6 | Quality accreditation Student Support Services Evaluation |
| 7.1.1.7 | Student Support Services Evaluation |
| 7.1.1.8 | Advisor’s Manual Advisor – Student Timetable Advisor Reports |
Self-Assessment
| Self-Assessment | IQA | AUN-QA |
| Indicator 7.1 | …5… | …4… |