Indicator 7.1 Students (Support Services)
For criteria 7 and 8, it is assessed using the Office of Permanent Secretary of Higher Education, Science, Research, and Innovations standards.
| Score 1 | Score 2 | Score 3 | Score 4 | Score 5 |
| Has action 1 item | Has action 2 item | Has action 3-4 item | Has action 5-6 item | Has action 7-8 item |
AUN-QA based criteria
For AUN-QA, criteria 1 to 6 are assessed at 7 levels.
Performance
1. The program communicates the student intake policy, admission criteria, and admission procedures clearly.
The curriculum has implemented the college’s student admissions system and mechanism, with various processes, including: setting up student admissions plans; determining the amount of acceptance and qualifications of applicants; public relations on social media such as Facebook and the admissions channel on the college website and the introducing the program in various education institutes by the marketing team.
The system and mechanism for recruiting students is the role and responsibility of the college’s marketing department under information support from the program.
The curriculum determines the minimum qualifications for student recruitement and disseminate the information through different channels such as posting on college’s website, facebook page, and organizing a marketing team to educate about the nature of teaching and learning, career guidance for the students who completed their bachelor degree.
The program also provides information through brochures, power point presentation and video introduction of the courses to the marketing officers. When students are interested in continuing their studies in the program, the instructor in charge checks the qualifications of the students whether they meet the criteria or not in order to proceed with the selection process. Later, the program submits a list of students to the college to announce the list of students who will be eligible for interviews to study in the program and announce the results of interviews for those who are eligible to study in the next academic year.
During academic year 2022 two new students admitted into the program due to the updated student intake system and enhanced effort to recruit students
2. Planning of services and support services are sufficiency and quality services.
The MBA program, along with the college, has a both short-term and long-term planning for student support system. Currently the program offers following facilities and periodically review them for upgradation:
Academic supports:
Library: STIC library is a two storied building, offering academic materials, textbooks, journals, electronic journal databases and study area, in addition to services from the university; opening hours 8.00 am – 5.00 pm Monday to Saturday.
WiFi: WiFi is available in all faculty buildings and dormitory areas, (in COVID-19 pandemic situation, the FBA upgraded every classroom to be well-equipped classrooms for online learning, capable for online learning access with options of google meet.)
Co-studying space: Several co-working spaces, available at dormitory, library and faculty building for working groups.
Non-academic support services, FBA provides:
Dormitory: There are eight dormitory buildings in proximity to the university, a five-minute walk
distance from the library; offering full facilities such as cafeteria, laundry, convenient store, activity room and leisure room, with wireless network covering the whole building.
Prayer room: Chapel for Christian students and a prayer room for Muslim students.Religious
Sport club: Club for indoor games, and outdoor activities
Play ground: For football, volleyball, basketball and badminton
Gymnasium with swimming pool: A gym with modern equipment and a specious swimming pool
Advisor-Advisee system: To advise student regarding their academic and personal life. a
3. Student progress is systematically recorded and monitored. Feedback to students and corrective actions are made.
Students’ academic progress is recorded using two online databases: google classroom and MIS. Continuous assessment activities are uploaded on Google classroom and the instructors provide score as well as feedback for each of the project. The summative assessment scores are uploaded on MIS, students can see their score once the grades are released by Examination Committee.
Besides, the curriculum provides a advising system, a teacher responsible for academic and non-academic guidance to a group of a students, who meets the students every week and monitor progress in learning and behavior. The advisor provides guidance/suggestions to solve academic issues as well as personal life problems. The advisor is responsible for uploading every weeks key points from the discussion on MIS.
4. Co-curricular activities and other student support services are available to improve the learning experience and employability.
The MBA Program offers courses to lay the foundation and to cultivate students for the development of a humanity and be a worthy citizen of Thailand and as well as a global citizen. Co-curriculum activities are also provided, aiming at instilling the students to develop the expected identities including (1) benefit of mankind and volunteerism,
moral and an ethical behavior, (3) skills of the 21st century, such as leadership, English proficiency, and digital literacy.
To improve students’ learning experiences, the faculty allocates budget to support student club activities, industry visit, moral and ethics activities and 21st century skills development.
The college student affair office (SAO) maintains various clubs to run the necessary co-curricular activities. Students can join and actively participate in different activities organized by the clubs. Besides, TOEIC practice sessions and language lab supports students to be atrue global graduate.
The FBA supported students to improve employability. Annually, the FBA organizes employment seminar for graduating students. To make the future graduates ready for their workplaces, different skills are taught during that seminar.
5. The competencies of the support staff rendering student services are clearly identified to ensure smooth and efficient delivery of the services.
One support staff, Ms. Attaporn Nuijamnul, is assigned with the responsibilities to look after the program’s record keeping and extra-curricular assistance. She had to undergo 10 hours of knowledge development training per academic year to develop the services towards the students and faculty member.
6. Student support services are subjected to evaluation and benchmarking in order to improve continually.
The curriculum evaluates and improves the quality of services and learning support (e.g. libraries, information technology support, and student services) through an evaluation system. In addition, the curriculum also opens a channel to suggest improvements in the quality of services and learning support of the curriculum by allowing students to submit comments in the mailbox.
The curriculum collects student feedback from the assessment system. The program notifies the faculty members and staffs regarding the weakness of student service activities. The responsible faculty or staff then convey the message to authority to resolve the students’ complaints. One such example is internet signal problems, it was fixed by expanding signal points.
7. To meet students’ needs, public hearings, analyzing, and feedback are made.
The program, along with other programs in the faculty brings students’ opinions to the meeting of the Faculty Administrative Committee to find ways to improve. The responsible person of the program later informs the outcomes of the discussion in Faculty Administrative Committee to the students and take initiatives to implement the decisions taken by administrators.
8. Students’ consulting and advising are made in order to have students succeed in education.
The program, together with the faculty, has appointed an advisor to exchange information on teaching and learning, and extra-curricular activities during a specified time every week (advising hour).The advisor is also responsible for communicating students to disseminate information using various channels.
Self-Assessment
|
Goal |
Performance (Qualitative KPI (items)) |
Self-Assessment |
||
|
…5 item… |
IQA(1-8) |
1,2,3,4,5,6,7,8 |
8 items |
5 mark |
|
AUN-QA(1-6) |
1,2,3,4,5,6 |
level 3 |
||
Evidence
| Evidence No. | List of evidences |
| 7.1.1.1 | Program brochure |
| 7.1.1.2 | Student number chart |
| 7.1.1.2 | Program website: https://www.stic.ac.th/postgraduate-program/business-administration |
| 7.1.4.1 | Student Development Plan |
| 7.1.6.1 | Student satisfaction survey |
| 7.1.8.1 | Advisor Manual |
Self-Assessment
| Self-Assessment | IQA | AUN-QA |
| Indicator 7.1 | 5 | 3 |