Baldridge’s education criteria structure

P. Organizational Profile

P.1 Organizational Description (70)
P.2 Organization Situation (50)

1. Leadership

1.1 Senior Leadership (70)
1.2 Governance and Societal Responsibilities (50)

2. Strategy

2.1 Strategy Development (45)
2.2 Strategy Implementation (40)

3. Customers

3.1 Customer Expectations (40)
3.2 Customer Engagement (45)

4. Measurement, Analysis, and Knowledge Management

4.1 Measurement, Analysis and Improvement of Organizational Performance (45)
4.2 Information and Knowledge Management (45)

5. Workforce

5.1 Workforce Environment (40)
5.2 Workforce Engagement (45)

6. Operations

6.1 Work Processes (45)
6.2 Operational Effectiveness (40)

7. Results

7.1 Student learning and Process Results (120)
7.2 Customer Results (80)
7.3 Workforce Results (80)
7.4 Leadership and Governance Results (80)
7.5 Budgetary, Financial, Market, and Strategy Results (90)