Baldridge’s criteria categories, names and points

No. Criteria and sub-criteria PointsSum
P.Organizational Profile (โครงร่างองค์กร)
P.1 Organizational Description
P.2 Organization Situation
1.Leadership (การนำองค์กร) 115
1.1 Senior Leadership
1.2 Governance and Societal Responsibilities
65
50
2.Strategy (กลยุทธ์) 90
2.1 Strategy Development
2.2 Strategy Implementation
45
45
3.Customers (ลูกค้า)85
3.1 Customer Expectations
3.2 Customer Engagement
40
45
4.Measurement, Analysis, and Knowledge Management
(การวัด วิเคราะห์ และจัดการความรู้)
90
4.1 Measurement, Analysis and Improvement of Organizational Performance
4.2 Information and Knowledge Management
45
45
5.Workforce (บุคลากร)85
5.1 Workforce Environment
5.2 Workforce Engagement
40
45
6. Operations (ระบบปฏิบัติการ) 85
6.1 Work Processes
6.2 Operational Effectiveness
40
45
7.Results (ผลลัพธ์)450
7.1 Student learning and Process Results
7.2 Customer Results
7.3 Workforce Results
7.4 Leadership and Governance Results
7.5 Budgetary, Financial, Market, and Strategy Results
120
80
80
80
90
Total1,000