Component 4 Knowledge Management
Indicator 4.2 Learning (Information and Knowledge Management)
MHESI IQA (Items 1-7) assessment is indicated in the table below
| 1 mark | 2 marks | 3marks | 4 marks | 5 marks |
| 1 item | 2 items | 3-4 items | 5-6 items | 7 items |
According to EdPEx standard, the total score to assess items 1-5 is 45 marks, the factors used to evaluate the process are ADLI.
Performance
1. Data and Information (Quality). How does the faculty verify and ensure the quality of organizational data and information?
Regarding verification, the Faculty verifies and confirms the quality of education management specifically the teaching and assessment quality using two approaches.
- Subject-oriented approach by which the Dean reviews the TQF 5/6 of all offered subjects at the semester end to inspect the validity of grades and grade distributions, and also the lecture’s response to grade distributions.
- Subject-pool-oriented approach by which the Dean requests the Program Heads to select 25 percent of all offered subjects of which their quality is confirmed based on both mid-term and final-exam examination papers, the course syllabus (TQF 3/4) and assessment (TQF 5/6).
The Faculty obtains advantageous information for teacher and teaching improvement.
In terms of data and information, the Faculty has 3 platforms for storing and publicizing information.
- The College’s MIS is for unpublicized information. Only the faculty members and staff can get into the system using a login password to see or retrieve the information.
- The Faculty’s website is for publicized information. Before being posted on the website, the information is inspected by the Dean regarding the contents and pictures which later are forwarded to the IT official who supervises the website.
- The Faculty’s fan page is also for publicized information. The information to be posted on the fan page is more open, that is it can come from students, lecturers, and media. However, the publicized information must be reviewed by the fan page regulator appointed by the Dean
หลักฐาน
4.2.1.1 รูป หน้า MIS
4.2.1.2 รูป website คณะ
4.2.1.3 รูป fan page คณะ
2. Data and Information (Availability). How does the faculty ensure the availability of organizational data and information?
As already mentioned, the Faculty has 3 platforms for storing and publicizing data and information. These three platforms are available but with certain security for the MIS.
- MIS platform can be accessed only by faculty members and staff having username and password issued by the College. After logging into the system, each individual can view or retrieve only the information allowed under his/her username and password.
- The Faculty’s website is an open platform that anyone can visit as the information posted on the website is aimed at publication to people in general.
- The Faculty’s fan page is also an open platform that allows anyone to visit to see or learn about finished activities or events done by the students, faculty members, graduates, and the Faculty.
หลักฐาน
4.2.2.1 รูป หน้า MIS
4.2.2.2 รูป website คณะ
4.2.2.3 รูป fan page คณะ
3. Organizational Knowledge (Knowledge Management). How does the faculty build and manage organizational knowledge?
The Faculty encourages the faculty members to construct a new body of knowledge by assimilating the outside knowledge into the inside one. The Faculty does that as follows:
- The Faculty appoints a KM committee to facilitate the construction of the academic KM and research KM.
- The committee calls for a meeting to 1) inform the faculty members of the theme of the 2022 KM and the date of the KM event, 2) assign responsibility to each program head to brainstorm for 2 KM topics – one for an Academic KM and the other for Research KM.
- The faculty members with the idea and knowledge matching the theme submit their KM topics to the program heads who forward to topics to the Dean for approval.
- The faculty members implement the constructed knowledge with their students in class.
- The knowledge is prepared and presented in the KM events.
- The Faculty expands the KM knowledge to the community through academic services.
- The results of the academic services become sources of faculty research.
หลักฐาน
4.2.3.1 คณะกรรมการการจัดการความรู้
4.2.3.2 Posters KM
4.2.3.3 การบริการวิชาการ หัวข้อ รูปภาพ
4. Organizational Knowledge (Best Practices). How does the faculty build and manage organizational knowledge?
As aforementioned in item 3, the Faculty launches a process to encourage the construction of a new body of knowledge. After that, the Faculty tries a process of assimilation and accommodation in order to create the best practice as follows:
- After the faculty members implement the constructed knowledge with their students in class, the KM committee arranges a meeting for them to share such knowledge with other faculty members who can adapt the knowledge to be used with their students.
- The Faculty expands the knowledge to the community outside through the ‘Academic Service Project’ (HS 27/29) which is considered the process of assimilation.
- The Faculty evaluates the results of the service using the questionnaire asking the participants to rate levels of satisfaction in different categories. Also, the Faculty tests the participants regarding the knowledge they learn.
- The Faculty interprets and analyzes the data which is served as the source for research.
หลักฐาน
4.2.4.1 หัวข้อ KM
4.2.4.2 ร่างงานวิจัย Fix Me, Make Me Right – KM Research
5. Organizational Knowledge (Organizational Learning). How does the faculty use knowledge and resources to embed learning in the way the organization operates?
The Faculty promotes faculty-level learning using knowledge and resources in order to deepen learning into the way of working within the Faculty as shown in the following:
- The Faculty executes an action plan through annual projects (46 for 2022) all of which aim at developing all aspects according to the 5 strategic components – graduate production, research and innovation, art and culture, academic service, and administration and management.
- The Faculty, at a meeting, assigns faculty members to be responsible for each project based on their expertise and willingness. Mostly, the same faculty members are responsible for the same projects which helps them to learn their knowledge in different dimensions.
- Each faculty member writes out the project stating precisely the resources to be used including budget, project-responsible person, target group, tools and equipment, expected, PDCA timeline, and results.
- While doing the project or task, the faculty member can ask for advice or suggestions from the Dean by meeting in person.
Through this repeated process in each year, the faculty members learn and deepen their knowledge.
หลักฐาน
4.2.5.1โครงการและผู้รับผิดชอบ
4.2.5.2 ตัวอย่างโครงการ ที่มี PDCA
6. Performance review is aligned with changes effectively.
When changes occur, the Faculty can still operate all faculty tasks successfully by:
- Consider the change to make clear if the changes are caused by internal or external factors.
- If the changes are due to internal factors, the Faculty brainstorms among the faculty members for a way or solution. For example, the resignation of a faculty member affects the teaching workload, the Faculty shares the load with other faculty members.
- If the changes are caused by external factors such as the new rules and regulations for curriculum improvement, the Faculty studies all rules and regulations and asks for advice from the Department of Research and Planning.
หลักฐาน
4.2.6.1 คำสั่งแต่งตั้งกรรมการพัฒนาหลักสูตร
7. Performance review is aligned with students and customers continuously.
At the end of each academic year, the Faculty gathers information from students, graduates, lecturers, and graduate users using various sets of questionnaires and interview (as already mentioned in early components). The Faculty categorizes and analyzes the information and use it as source of improvement for the next academic year. For example, some graduates and graduate users suggest that the Faculty should include Chinese language and a subject in the curriculum. The Faculty responses to their need by adding 2 Chinese courses into the revised BE curriculum.
For academic service, the Faculty obtained from the participants (collaborators) the data reflecting their satisfaction toward the service which is in a high level every year.
The results of taking the need of stakeholders into consideration are evident in the results of the questionnaire asking the students in all year to rate the satisfaction levels toward the curriculum and faculty administration which are increasing year after year (2019 – 2021).
หลักฐาน
4.2.7.1 ผลการประเมินของนักศึกษาตอนปลายปี
4.2.7.2 ผลการประเมินการบริการวิชาการ
Self-Assessment
|
Goal |
Performance Qualitative indicators (indicated items) |
Self-Assessment |
||
|
5 items |
IQA (1-7) |
1,2,3,4,5,6,7 |
7 items |
5 marks |
|
EdPEx (1-5) |
1,2,3,4,5 |
Percentage 10 |
4.5 marks |
|
Evidence
| Evidence No. | List of evidences |
| 4.2.1 | 4.2.1.1 รูป หน้า MIS 4.2.1.2 รูป website คณะ 4.2.1.3 รูป fan page คณะ |
| 4.2.2 | 4.2.2.1 รูป หน้า MIS 4.2.2.2 รูป website คณะ 4.2.2.3 รูป fan page คณะ |
| 4.2.3 | 4.2.3.1 คณะกรรมการการจัดการความรู้ 4.2.3.2 Posters KM 4.2.3.3 การบริการวิชาการ หัวข้อ รูปภาพ |
| 4.2.4 | 4.2.4.1 หัวข้อ KM 4.2.4.2 ร่างงานวิจัย Fix Me, Make Me Right – KM Research |
| 4.2.5 | 4.2.5.1โครงการและผู้รับผิดชอบ 4.2.5.2 ตัวอย่างโครงการ ที่มี PDCA |
| 4.2.6 | 4.2.6.1 คำสั่งแต่งตั้งกรรมการพัฒนาหลักสูตร |
| 4.2.7 | 4.2.7.1 ผลการประเมินของนักศึกษาตอนปลายปี 4.2.7.2 ผลการประเมินการบริการวิชาการ |
Self-Assessment
| Self-Assessment | IQA | EdPEx |
| Indicator 4.1 | 5 | 4.5 |
| Indicator 4.2 | 5 | 4.5 |
| Overall Average Score(IQA)/ Overall Score (EdPEx) | 5 | 9 |