Component 7 Results
Indicator 7.2 Service Results (Customer Results).
MHESI IQA (Items 1-5) assessment is indicated in the table below
| 1 คะแนน | 2 คะแนน | 3 คะแนน | 4 คะแนน | 5 คะแนน |
| 1 ข้อ | 2 ข้อ | 3 ข้อ | 4 ข้อ | 5 ข้อ |
According to EdPEx standard, the total score to assess items 1-2 is 80 marks, the factors used to evaluate the process are LeTCI.
Performance
1. Student- and Other Customer-Focused results (Student and Other Customer Satisfaction). What are your student and other Customer satisfaction and dissatisfaction results?
Based on the tools used to determine the satisfaction of current students, graduates, graduate users’ and academic and community service recipients, the Faculty has analyzed the results of the tools used to assess each group’s levels of satisfaction as shown in the table below:
Current Students
|
Learning Outcomes |
Satisfaction level |
|||||||
|
First year |
Second year |
Third year |
Fourth year |
|||||
|
BE |
CA |
BE |
CA |
BE |
CA |
BE |
CA |
|
|
Knowledge |
4.30 |
4.44 |
3.65 |
3.81 |
3.79 |
4.38 |
3.94 |
4.30 |
|
Skills |
4.20 |
4.33 |
3.68 |
3.85 |
3.83 |
4.30 |
3.94 |
4.14 |
|
Morality and Ethics |
4.40 |
4.38 |
3.95 |
4.00 |
3.81 |
4.25 |
4.03 |
4.00 |
|
Personal Characteristics |
4.40 |
4.40 |
3.84 |
3.88 |
3.81 |
4.50 |
4.14 |
4.15 |
Graduate Users
|
2020 |
2021 |
2023 |
|
|
Knowledge |
4.40 |
4.27 |
4.49 |
|
Skill |
4.06 |
4.37 |
4.60 |
|
Morality and ethics |
5.00 |
4.30 |
4.94 |
|
Personal characteristics |
4.47 |
4.30 |
4.80 |
Academic/community service recipient
|
Service |
Satisfaction Level |
||
|
Recipients (students) |
School teachers |
BE/CA students |
|
|
English academic camp |
4.44 |
4.63 |
4.3 |
|
Multimedia camp |
4.46 |
4.39 |
|
|
English camp (reading skill development) |
4.50 |
||
|
Strong and sustainable community |
4.86 |
||
Graduates
|
2020 |
2021 |
2022 |
|
|
Number of graduate employed |
12 from 17= 70.59% |
20 from 29 = 68.97 |
37 from 43 = 86.05 |
หลักฐาน
7.2.1.1 ผลการประเมินผลลัพธ์ผู้เรียน
7.2.1.2 ผลการประเมินของผู้ใช้บัณฑิต
7.2.1.3 ผลการประเมินการบริการวิชาการ
2. Student- and Other Customer-Focused results (Student and Other Customer engagement). What are your student and other Customer engagement results?
With the approach and assessment tools, stated in Section 3.2.4 used to find the engagement of students and other customers, the Faculty has concluded the engagement results as shown below:
|
Stakeholder |
Engagement results |
|
Current student |
1. The number of students participating in projects and activities is over 80%. 2. Students’ satisfaction levels with participating in projects and activities are over 3.51. 3. Percentage of dropouts decreasing (2020 = 32.18/ 2021 =3.76/ 2022 = 44.44) 4. Students volunteer to help out with academic and community services. |
|
Graduate |
1. Be a guest speaker invited by the Faculty 2. Keep close contact with the Faculty via Line. 3. Provide suggestions to help out the Faculty’s mission. 4. Join the alumni network |
|
Graduate user |
1. Provide the Faculty with beneficial suggestions to help improve students and the Faculty |
|
Academic/community service recipient |
1. Repeatedly being a collaborator (Christasong krua school) |
หลักฐาน
7.2.2.1 สรุปโครงการ (จำนวน นศ เข้าร่วมกิจกรรม และ ระดับความพึงพอใจ)
7.2.2.2 รูปศิษย์เก่าเป็นวิทยากรรับเชิญ Sunny
7.2.2.3 Line group ศิษย์เก่า
7.2.2.4 การประเมินบัณฑิต ของผู้ประกอบการ
3. Academic service creates value for society/community.
The Faculty states the expected outcomes/results to be achieved in each project or activity. However, unexpected outcomes/results create benefits and positive attitudes for the target recipients or communities.
Academic service-based values
|
Service Title |
Target Community |
Expected Outcomes/Results |
Value Added |
|
1. English camp (English is fun) |
Christasongkroh School |
– Academic results measured during the activities – Student participants and teachers’ satisfaction |
– Students report an increased positive attitude toward the English language. – School teachers ask for this service for the next year. |
|
2. Multimedia camp (Canva application) |
Chumchonwatpichitpitiyaram |
– Teacher participants learn how to use the application to construct a video clip for their teaching. |
– 12 teachers participating changed their attitude toward using a media application from being self-incapable to being capable, as evidenced by their level of satisfaction of 4.46. |
|
3. Academic service (Reading skill development) |
Banklongyai school |
– Create a video clip with content on how to use English activities to develop students’ reading skills. – Teachers learn how to use the activities through demonstration. |
– Teachers request more such a video clip. – Teachers and students realize their capability. |
|
4. Strong and sustainable community |
Thai Puan Museum |
– A video clip publicizes the cultures, beliefs, and traditions of a minority group. |
– Mainstream people and other ethnic groups learn the legacy of a minority group. – Local people are pleased that their legacy is realized and valued as evidenced by their level of satisfaction of 4. 39 |
|
5. Leader Adventure |
Royal Military Academy |
– Two video clips were constructed to publicize the Academy. |
– Online engagement via Youtube is increasing. |
หลักฐาน
7.2.3.1 สรุป โครงการบริการวิชาการ และ บริการชุมชน
7.2.3.2 สรุปผล โครงการ Academic Camp
7.2.3.3 สรุปผลโครงการ บริการวิชาการ
7.2.3.4 สรุปผลโครงการชุมชนเข้มแข็ง
7.2.3.5 สรุปผลโครงการนครนายกชาแนล
4. Art, culture and local wisdom are continuously disseminated.
In the annual action plan, the Faculty includes at least two projects aimed at publicizing arts, culture, and local wisdom.
|
2020 |
2021 |
2022 |
|
1. Keun kun pan din · Had sai dum · Wat kanon nhung yai · Avocado · Pean yod tarn 2. Nakon nayok Channel · Klong 15 plant market · Mayongchid orchard |
1. Nakon Nayok Channel (Travel along with St.) · Montreux Café · Bangkok Aviation Center 2. Strong and Sustainable Community · Nam Rapeepat’s local way of life. |
1. Nakon Nayok Channel (Leader Advanture) · Leader Adventure Part 1 · Leader Adventure Part 2 2. Community Service · Thai Puan Museum |
หลักฐาน
7.2.4.1 การเผยแพร่ผ่านช่องทาง Youtube
5. The results of providing services contribute to local and society.
The results of providing services that benefit locals and society. The Faculty has not created an empirical approach to follow up on the actual benefits gained by local communities. The current approach used is 1) to unofficially talk with people participating in the services about the benefits that they have gotten, and 2) to keep tracking the number of views as the Faculty assumes that this number reflects the interest of people outside the communities and convince them to come for a visit.
Viewing Numbers
|
2020 |
2021 |
2022 |
|
1. Keun kun pan din – Had sai dum (2,600) – Wat kanon nhung yai (697) – Avocado (44) – Pean yod tarn (58) 2. Nakon nayok Channel – Klong 18 plant market (1,400) – Mayongchid orchard (109) |
1. Nakon Nayok Channel (Travel along with St.) – Montreux Café (128) – Bangkok Aviation Center (435) 2. Strong and Sustainable Community – Nam Rapeepat’s local way of life. (124,000) |
1. Nakon Nayok Channel (Leader Advanture) – Leader Adventure Part 1 (277) – Leader Adventure Part 2 (55) 2. Community Service – Thai Puan Museum (427) |
หลักฐาน
7.2.5.1 ภาพแสดงจำนวนเข้าชมคลิปวิดีโอ
Self Assessment
|
Goal |
Performance Qualitative indicators (indicated items) |
Self Assessment |
||
|
4 items |
IQA (1-5) |
1,2,3,4,5 |
5 items |
5 marks |
|
EdPEx (1-2) |
1,2 |
Percentage 10 |
8 marks |
|
Evidence
| Evidence No. | List of evidences |
| 7.2.1 | 7.2.1.1 ผลการประเมินผลลัพธ์ผู้เรียน 7.2.1.2 ผลการประเมินของผู้ใช้บัณฑิต 7.2.1.3 ผลการประเมินการบริการวิชาการ |
| 7.2.2 | 7.2.2.1 สรุปโครงการ (จำนวน นศ เข้าร่วมกิจกรรม และ ระดับความพึงพอใจ) 7.2.2.2 รูปศิษย์เก่าเป็นวิทยากรรับเชิญ Sunny 7.2.2.3 Line group ศิษย์เก่า 7.2.2.4 การประเมินบัณฑิต ของผู้ประกอบการ |
| 7.2.3 | 7.2.3.1 สรุป โครงการบริการวิชาการ และ บริการชุมชน 7.2.3.2 สรุปผล โครงการ Academic Camp 7.2.3.3 สรุปผลโครงการ บริการวิชาการ 7.2.3.4 สรุปผลโครงการชุมชนเข้มแข็ง 7.2.3.5 สรุปผลโครงการนครนายกชาแนล |
| 7.2.4 | 7.2.4.1 การเผยแพร่ผ่านช่องทาง Youtube |
| 7.2.5 | 7.2.5.1 ภาพแสดงจำนวนเข้าชมคลิปวิดีโอ |