Component 6 Operations
Indicator 6.1 Work system (Work Processes)
MHESI IQA (Items 1-10) assessment is indicated in the table below
| 1 mark | 2 marks | 3 marks | 4 marks | 5 marks |
| 1 item | 2 items | 3-4 items | 5-7 items | 8-10 items |
According to EdPEx standard, the total score to assess items 1-8 is 45 marks, the factors used to evaluate the process are ADLI.
Performance
1. The program, Research, Service, and Process Design (Determination of Program, Research, Service, and Process Requirements). How does the faculty determine key educational Program and service and work Process requirements?
In education management (curriculum design), research, academic services, and processes, the Faculty relies on the concept of maximizing the benefits for students and service receivers by considering the vision, strategic plans, strategic opportunities, and core competencies of the Faculty in relation with the needs of, stakeholders, academic and technology advancement relating to the 2 programs. By analyzing these input factors, the Faculty arranges the requirements to manage the issues shown below:
|
Mission |
Requirements |
|
Education management (Curricula) – Focus on learning outcomes in each program: produce graduates to 1) have the ability of critical thinking enables them to transfer theoretical knowledge into practice, 2) become entrepreneurs, and 3) have a public mind |
1. Curricular based on the Higher Education Qualifications Framework 2. Teaching Emphasis is productive learning management by creating virtual situations for classroom activities and opportunities to learn in a real environment. 3. Activities to promote life-long learning |
|
Research Produce research funded by the College or external institutions – Cooperation networks between relevant collaborators and local communities – Integrating research results in teaching |
1. Research work that meets quality standards and can be used for teaching benefit, and academic promotion 2. Completion and publication of research within the time frame in an accredited journal 3. Number of citations and H-index Citations |
|
Academic Service – Apply the knowledge of the faculty for the benefit of society community and the general public – Service recipients are satisfied and feel the benefits. – Collaboration with collaborators to create networks |
– Academic services that meet the needs of local communities – Ongoing academic services |
หลักฐาน
6.1.1.1 คำสั่งกรรมการปรับปรุงหลักสูตร
6.1.1.2 งานวิจัยและแหล่งเงินทุน
6.1.1.3 การบริการวิชาการ
2. The program, Research, Service, and Process Design (Key Work Processes). What are the faculty’s key work processes?
The Faculty has determined the key work process of the main administrative mission shown below:
|
Mission |
Key work process |
|
Education management (curricula) |
Graduate Production |
|
Research |
Research and researcher Production |
|
Academic service |
Knowledge development and transfer process |
3. The program, Research, Service, and Process Design (Design Concepts). How does the faculty design educational programs, research, and services work processes to meet requirements?
The Faculty determines the design concepts of education management, research, and academic service shown below:
|
Mission |
Design Concept |
|
Education management (Curricula) |
– 2 undergraduate curricula certified according to the Standard Criteria of Qualifications of Higher Education 2015 – emphasize productive teaching approach – the Faculty’s achievement is graduates possess the required characteristics related to the program and are employed. |
|
Research |
– provide research funding sources (internal and external) – encourage faculty members to produce research work based on their field of expertise, self-constructed knowledge, or new knowledge trends – The Faculty’s research achievements are the increase in the amount of internal and external funding and the increase in the number of researchers and research article publications. |
|
Academic service |
– two types of academic service: general and specific – target service recipients are local communities – the goal is to transfer and instill knowledge necessary for community growth – the Faculty’s Academic Service achievement is to have an increase in external networks and transfer knowledge that meets the needs of communities and localities. |
หลักฐาน
6.1.3.1 ผลประเมินบัณฑิตของผู้ใช้บัณฑิต
6.1.3.2 การมีงานทำของบัณฑิต
6.1.3.3 งานวิจัยที่ตีพิมพ์
6.1.3.4 การบริการวิชาการ
4. Process Management and Improvement (Process Implementation). How does the faculty’s day-to-day operation of work processes ensure that they meet key process requirements?
The Faculty creates approaches for managing and improving key work processes by following up on work progress, and monitoring and evaluating performance according to indicators. The faculty committee performs the report every month.
|
Mission |
Requirements |
Key work process |
Process result indicators |
|
Education management (curricula) |
1. Curricular based on the Higher Education Qualifications Framework |
Graduate Production |
Both curricula are revised within a 5-year cycle determined by the Thai Qualifications Framework for Higher Education and approved by the college council. |
|
2. Teaching Emphasis is productive learning management by creating virtual situations for classroom activities and opportunities to learn in a real environment. |
The number of courses taught using the productivity learning approach. |
||
|
3. Activities to promote life-long learning |
Activities promote ‘self-directed’ learning. |
||
|
Research |
1. Research work that meets quality standards and can be used for teaching benefit, and academic promotion. |
Research and researcher Production |
– Number of research work being funded |
|
2. Completion and publication of research within the time frame in an accredited journal |
– Number of published research articles – Number of researchers |
||
|
3. Number of citations and H-index Citations |
– Number of citations and H-index Citations |
||
|
Academic service |
– Academic services that meet the needs of local communities |
Knowledge development and transfer process |
– Results of evaluation on satisfaction and learned knowledge |
|
– Ongoing academic services |
– Academic service projects are done annually. |
5. Process Management and Improvement (Support Processes). How does the faculty determine your key support processes?
In order to support important processes (curriculum, research, academic service), the Faculty has set up important support processes consisting of student quality development, library work, central laboratory work, International Relations, finance and supplies, information technology, and premises. Each support process is operated following the requirements, measures and target values, and practices ensuring the process.
Requirements Measures and Target Values of Support Process
|
Key support processes |
Requirements |
Measures / Target values |
|
Student quality development |
1. Students have morals, ethics, and discipline. 2. Students have English language skills and knowledge of their study program. |
1. Number of student fraud 2. Graduate users’ satisfaction toward graduates’ morality and ethics. 3. Number of projects/ activities to promote English skills and program knowledge. |
|
Library work |
1. Sufficient textbooks, and books in the field of BE and CA 2. New textbooks, and books |
1. Students’ and lecturers’ satisfaction. 2. Students and lecturers retrieve the required books and textbooks. |
|
Equipment |
– Having the equipment to elevate teaching and learning activities |
1. Purchasing according to regulations 2. Lecturers’ and students’ satisfaction |
|
Human resource |
1. Faculty member assessment for contract renewal 2. Development of supporting staff to excellent customer service. |
1. Achieving as scheduled 2. Supporting staff’s 15-hour development |
|
Communication |
Effective communication channels |
– Effective communication between faculty members and between students and the Faculty |
|
Working environment |
Good physical and psychological working environment |
1. Faculty members’ efficient work 2. Faculty members’ long hours work |
หลักฐาน
6.1.5.1 เอกสารประกอบการต่อสัญญา
6.1.5.2 ตัวอย่าง line group ของอาจารย์
6. The Process Management and Improvement (Program, Research, Service, and Process Improvement). How does the faculty improve work processes and support processes to increase student learning, improve educational programs, research, services, and performance, enhance Core competencies, and reduce variability?
The Faculty has improved work processes using PDCA guidelines to operate all projects and activities to accomplish all five strategic components: graduate production, research and innovation, academic services, art and culture, and administration and management. At the end of the academic year, the Faculty uses SWOT analysis to analyze the Faculty’s performance for the IQA. The results of the projects and activities, from SWOT analysis, and from IQA are analyzed and interpreted for the Faculty’s performance improvement for the next academic year. With this whole process, the Faculty can strengthen the Faculty’s core competencies and reduce process variation.
|
Mission |
Improvement Process |
|
Education management (curricula) |
– Listen to feedback and suggestions from current students, alumni, and graduate users to assess the suitability of the existing curriculum for curriculum improvement – Study new ideas or theories of curriculum construction – Study Higher Education Qualifications Framework for curriculum improvement – Analyze strengths, weaknesses, opportunities and new threats due to changes in situations over time – The Curriculum Improvement Committee revises and improve the curriculum for submission to College Council – Arrange annual curriculum assessment |
|
Research |
– Recruit more research funds from internal and external sources – Create mechanisms to help research production process – Recognize and honor outstanding research work and researchers |
|
Academic service |
– Listen to service recipients’ needs to arrange a suitable service – Collaborate service recipients in the operating the service – Evaluate the recipients’ satisfaction, attitude, and the knowledge they obtain from the service Collect all information from the providing the service from the beginning to the end which is analyzed for next year academic service. |
7. Supply-Network Management. How does the faculty manage the supply network?
The Faculty manages supply-network management for three key missions as follows:
|
Mission |
Supply-network management |
|
Education management (Curricula) |
1. The Faculty publicizes the recruitment of new students by creating PowerPoint presentation containing key information of BE and CA programs for roadshow managed by the College to schools in different regions. 2. The Faculty publicizes the recruitment of new students by posting an announcement on the faculty website and Facebook fan page of both programs. |
|
Research |
1. The Faculty searches for research fund from external sources. 2. The Faculty encourages faculty members to produce research work that creates a new body of knowledge which is beneficial for their classroom teaching and for academic title application. 3. Research articles are published in prestigious national and international journals. |
|
Academic service |
1. The Faculty provide academic services to local communities using student participants as the target groups learning the knowledge constructed by faculty members. 2. The faculty members obtains the service results retrieved from the collaboration between the Faculty and the communities (the collaborators). |
หลักฐาน
6.1.7.1 PowerPoint ประชาสัมพันธ์ ทั้ง 2 หลักสูตร
6.1.7.2 งานวิจัยที่ตีพิมพ์ ทุนวิจัย
6.1.7.3 บริการวิชาการ
8. Innovation Management. How does the faculty pursue opportunities for innovation?
The Faculty always looks for the opportunity to create innovations through strategic operations and unexpected changes.
- During the COVID-19 pandemic, teaching was done online using Google Classroom.” Faculty members were required to post everything, i.e., class objectives, knowledge contents, assignments, and quizzes, in the Google Classroom, which facilitated teaching and learning. After the pandemic, Google Classroom is still used to provide subject content to students. Using Google Classroom facilitates students’ learning because they can get into the classroom at any time to prepare for the class or review the lessons.
- Through the KM project, the Faculty encourages faculty members to produce either academic knowledge or research. Both types of knowledge management result in a new body of knowledge, which is presented in the KM event organized by the Department of Research and Planning.
- Academic service also yields new knowledge, which is the result of the implementation of the KM knowledge with the service recipients. When the service is finished, the Faculty collects the results, which are used as data for further research.
หลักฐาน
6.1.8.1 ตัวอย่างบทเรียนใน Google classroom
6.1.8.2 KM
9. The Faculty has a curriculum design system and subject matters in the curriculum to catch up with changes.
The Faculty ensures that both curricula (BE and CA) are designed and include trendy subjects that meet situational changes and the needs of stakeholders. The steps of curriculum design are laid out as follows.
- Ask for opinions and suggestions from stakeholders – current students, alumni and graduate users. to assess the suitability of the existing curriculum
- Keep up with academic advancements and new technologies in related fields.
- Comparable to similar curriculum offered by both domestic and international universities
- Review of Curriculum Criteria following the National Higher Education Qualifications (TQF) Standards
- Analyze strengths, weaknesses, opportunities, and threats due to changing circumstances over time
- The Curriculum Improvement Committee prepares the improved curriculum for submission to the College Academic Council
- Announcement of improved curriculum
- Assessment of both curricula via annual IQA
- Take the assessment results to improve the performance of the curriculum operation
หลักฐาน
6.1.9.1 ความคิดเห็นของ stakeholders (ปรับหลักสูตร BE)
6.1.9.2 ผลประเมินหลักสูตร IQA 3 ปี
10. The faculty has a system for the provision of learning support and maintenance to be constantly up to date
As for the provision of learning support and maintenance systems, the Faculty classified them into two types: the system of providing and maintaining equipment and the system of providing and maintaining pedagogical knowledge and skills. Both systems are monitored to keep them abreast of the times.
- The system of equipment provision and maintenance is mainly operated by the IT personnel of the College’s administration. The part taken by the Faculty is to inform faculty members to help maintain the equipment while using it or to inform IT personnel when problems occur with the equipment. To keep the equipment up-to-date, suggestions are made to the College.
- In the system of pedagogical knowledge and skill provision and maintenance, the Faculty launches projects and activities to keep faculty members up-to-date. For example, to equip faculty members with the knowledge of how to produce and write academic work, the Faculty invited a guest speaker, the Director of CULI, for a seminar session to provide such knowledge to faculty members, not only from Hu-So but also from other faculties. (HS10) To improve assessment skills and knowledge, the Faculty provides this knowledge by distributing the Assessment PowerPoint file to faculty members to study by themselves. In case they need more explanations, they can meet with the Dean to discuss. To improve the quality of lecturers to match the requirements of the 21st century, the PowerPoint file on ‘Teachers in the Disruptive Innovation Age’ is distributed to all faculty members to study.
หลักฐาน
6.1.10.1 HS 10
6.1.10.2 PowerPoint ‘Assessments’ ‘Teachers in the Disruptive Innovation Age’
Self-assessment
|
Goal |
Performance Qualitative indicators (indicated items) |
Self-assessment |
||
|
5 items |
IQA (1-10) |
1,2,3,4,5,6,7,8,9,10 |
10 items |
5 marks |
|
EdPEx (1-8) |
1,2,3,4,5,6,7,8 |
Percentage 10 |
4.5 marks |
|
Evidence
| Evidence No. | List of evidences |
| 6.1.1 | 6.1.1.1 คำสั่งกรรมการปรับปรุงหลักสูตร 6.1.1.2 งานวิจัยและแหล่งเงินทุน 6.1.1.3 การบริการวิชาการ |
| 6.1.2 | |
| 6.1.3 | 6.1.3.1 ผลประเมินบัณฑิตของผู้ใช้บัณฑิต 6.1.3.2 การมีงานทำของบัณฑิต 6.1.3.3 งานวิจัยที่ตีพิมพ์ 6.1.3.4 การบริการวิชาการ |
| 6.1.4 | |
| 6.1.5 | 6.1.5.1 เอกสารประกอบการต่อสัญญา 6.1.5.2 ตัวอย่าง line group ของอาจารย์ |
| 6.1.6 | |
| 6.1.7 | 6.1.7.1 PowerPoint ประชาสัมพันธ์ ทั้ง 2 หลักสูตร 6.1.7.2 งานวิจัยที่ตีพิมพ์ ทุนวิจัย 6.1.7.3 บริการวิชาการ |
| 6.1.8 | 6.1.8.1 ตัวอย่างบทเรียนใน Google classroom 6.1.8.2 KM |
| 6.1.9 | 6.1.9.1 ความคิดเห็นของ stakeholders (ปรับหลักสูตร BE) 6.1.9.2 ผลประเมินหลักสูตร IQA 3 ปี |
| 6.1.10 | 6.1.10.1 HS 10 6.1.10.2 PowerPoint ‘Assessments’ ‘Teachers in the Disruptive Innovation Age’ |