Component 7: Indicator 7.1 Student Results (Student Learning, Customer-Focused Service Results, Process Results)

Component 7 Results

Indicator 7.1 Student Results (Student Learning, Customer-Focused Service Results, Process Results)

MHESI IQA (Items 1-6) assessment is indicated in the table below

1 mark2 marks3 marks 4 marks 5 marks
1 item2 items3 items 4-5 items 6 items

According to EdPEx standard, the total score to assess items 1-4 is 120 marks, the factors used to evaluate the process are LeTCI.

Performance

1. Student learning and Customer-Focused Service results. What are the results of student learning, and student and another customer service?

The student learning outcomes and customer-focused service results are obtained from the achievements of the strategic objectives stated in Section 2.1.6. The results are displayed in the tables below.

Learning Outcomes (Students’ Self-Evaluation)

Outcomes

2020

2021

2022

Knowledge

3.66

3.95

3.92

Skills

3.54

3.95

3.91

Moral and ethics

3.65

4.48

4.05

Personal characteristics

3.66

4.35

4.05

English Proficiency (fourth-year students’ TOEIC score average)

CA = Ave. 277.86

(highest 380)

CA = Ave. 353.13

(highest 645)

CA =337 (highest 625)

BE = Ave. 497.86

(highest 870)

BE = Ave. 461.04

(highest 835)

BE = 517 (highest 740)

Customer-focused service results

Education management

2020

2021

2022

Total number of new students

49

26

93

Total number of students doing Internship

31

41

48

Number of students employed

12 from 17

70.59%

20 from 29

68.97%

37 from 43

86.05%

Number of fourth-year students’ thesis

9

8

8

Graduate users’ satisfaction

–          Knowledge

–          Skills

–          Moral and Ethics

–          Personal characteristics

4.40

4.06

5.00

4.47

4.27

4.37

4.30

4.30

4.49

4.60

4.94

4.80

Research

19

5

5

Academic and community service

6

4

4

Learning Outcomes meets other customer groups’ need

The results of this issue are from academic and community services. The Faculty evaluates the satisfaction of all parties participating in the services.

Service

Satisfaction Level

Recipients (students)

School teachers

BE/CA students

English academic camp

4.44

4.63

4.3

Multimedia camp

4.46

4.39

English camp (reading skill development)

4.50

Strong and sustainable community

4.86

2. Work Process effectiveness results (Process Effectiveness and Efficiency). What are process effectiveness and efficiency results?

The Process of Efficiency and Effectiveness (Section 6.2.1) of the 4 main strategic missions yield the results shown in the table below.

Strategic mission

Results

Administration and Management

The allocated budget is used efficiently as stated in projects and activities.

Allocated budget for 2022: 579,675

Budget spent: 410, 249.32

Research

– Five research studies were conducted and published in prestigious journals.

– Research fund: internal: 28,000 / external: 250,000

Education Management

– Students’ high satisfaction levels from self-evaluation; Knowledge (3.922), Skills (3.91), Morality (4.05), Personal Characteristics (4.05)

– Both curricula are accredited.

Academic/community service

– 5 research studies were conducted and published in accredited journals.

3. Work Process effectiveness results (Safety and Emergency Preparedness).  What are safety and emergency preparedness results?

Following the safety and emergency preparedness mentioned in Sections 6.2.3 and 6.2.4, after a freshman died in a motorcycle accident, emergencies such as motorcycle or car accidents or sports accidents have zero occurrence among the Faculty’s students. For lecturers, the Faculty has found that by following all precaution guidelines, no lecturers have had accidents, or gotten sick from illness. The evidence to prove the effectiveness of the safety guidelines is the record of the faculty members’ annual leave displaying that most of the faculty members have not asked for sick leave.

หลักฐาน

7.1.3.2 สรุปรายงานการลา

4. Supply-Network Management results. What are your supply-network management results?

In Section 6.1.7, the Faculty manages supply-network management for three missions: education management (curricula), research, and academic service. The results of the management are as follows:

Mission

Results

2020

2021

2022

Education management Number of student

49

26

93

Research: Number of published research articles

19

5

5

Academic and community service: Number of the service

6

4

4

5. Assessment of students’ learning outcomes of the final year students is in accordance with the goals.

…..

At the end of the academic year, the Faculty has students in all year perform different evaluations one of which is for the fourth-year students to evaluate themselves in 4 learning outcomes. Also, these students are required to take an official TOEIC test from which the score is served as one of the criteria for graduation.

Fourth-year students’ TOEIC score

Program

2020

2021

2022

Average score

Over 600

Highest

Average score

Over 600

Highest

Average score

Over 600

Highest

BE

497.77

5

870

461.04

4

835

517.08

6

740

CA

277.26

380

353.13

2

645

337.08

1

625

Percentage of students obtaining the scores over 600 (the College’s benchmark) in 2022 is 18.82.

Learning outcomes set by Standard Criteria for Higher Education 2022

Fourth-year students’ learning outcomes

Learning outcomes

BE

CA

Knowledge

3.94

4.30

Skill

3.94

4.14

Morality

4.03

4.00

Personal characteristics

4.14

4.15

6. Assessment of students’ English proficiency of the final year students is in accordance with the goals.

With the identity of an ‘international’ educational institution, the College has emphasized the development of students’ English proficiency and adopted the TOEIC score as a benchmark for all-year students. The benchmark score determined for fourth-year students is at least 600; thus, these students are required to take an official TOEIC test as one of the requirements for graduation.

Fourth-year students’ TOEIC score

Program

2020

2021

2022

Average score

Over 600

Highest

Average score

Over 600

Highest

Average score

Over 600

Highest

BE

497.77

5

870

461.04

4

835

517.08

6

740

CA

277.26

380

353.13

2

645

337.08

1

625

Self-Assessment

Goal

Performance Qualitative indicators (indicated items)

Self assessment

5 items 

IQA (1-6)

1,2,3,4,5,6

6 items

5 marks

EdPEx (1-4)

1,2,3,4

Percentage 10

12 marks

Evidence

Evidence No.List of evidences
7.1.1
7.1.2
7.1.3 7.1.3.2 สรุปรายงานการลา
7.1.4
7.1.5
7.1.6