Indicator 7.1 Students (Support Services)
For criteria 7 and 8, it is assessed using the Office of Permanent Secretary of Higher Education, Science, Research, and Innovations standards.
| Score 1 | Score 2 | Score 3 | Score 4 | Score 5 |
| Has action 1 item | Has action 2 item | Has action 3-4 item | Has action 5-6 item | Has action 7-8 item |
AUN-QA based criteria
For AUN-QA, criteria 1 to 6 are assessed at 7 levels.
Performance
1. The program communicates the student intake policy, admission criteria, and admission procedures clearly.
Student intake policy:
The college is following the Ministry of Higher Education standard guidelines to admit students to the EDM programme. As per the government norms college is permitted to recruit 30 students in each year.
Admission criteria:
The bachelor of Aeronautics admission policy and process for undergraduate programs complies to STIC admission regulated by OHEC, MHESI. The number of students accepted for the program is governed by the regulations of MHESI.
-The curriculum or program determines the student admission plan according to the TQF 2.
-The curriculum or program determines the qualifications of students and notifies the faculty/college.
-The curriculum or program specifies the criteria used for student selection which consists of academic criteria, English language requirements (if any) and other areas and notifies the faculty/college.
-The curriculum or program in co-operations with the faculty and the college proceeds with the announcement of student applications.
-The curriculum or program examines students’ qualifications. Applicants must have successfully completed high school (M.6) or equivalent majoring in Science and Mathematics with a CGPA greater than or equal to 3. Applicants should be able to demonstrate excellent mental and physical health.
-The curriculum or program selects students.
-The curriculum or program announces selected students.
-The curriculum or program evaluates student admissions procedures and analyzes the problems and set up improvements to ensure the number of students in accordance with the TQF2.
-Students report and register to be college students.
Admission Procedures:
-The completed application form need to submit to the registration office along with the transcript, National ID for Thai and Passport of International students for verification purpose.
-The applicant’s qualification has to be verified by the college and they will call for face-to-face interviews to identify the applicant’s discipline and professional attitude. After all these processes, qualified applicants are admitted into the program.
Assessment of the Process:
The program committee suggested to assign a lecturer to demonstrate and explain about the infrastructure facilities in the EDM programme to the students who visit the institution regarding admission.
Improvements/Development:
Result
The new student number remained the same.
Evidence:
- Program Documentation
- Brochure
- TQF-02- Intake policy, criteria and Admission procedure
- Program Website
- Admission Guidelines and Forms
- Communication Channels
- Emails
- Newsletter
- Social Media Posts
- Open days or Information Session
- Admission FAQ’s and support
- Collaboration with school counsellors or advisors
- Program Committee Meeting Report
- Program lecturer support for Admission
2. Planning of services and support services are sufficiency and quality services.
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6.2. Planning of academic and non-academic support services |
Planning is to be done before the official start of the academic year to ensure proper implementation and quality of support services for teaching, research, and community service. |
Evidence: Minutes of the meetings, Assigning tasks and responsibilities. |
3. Student progress is systematically recorded and monitored. Feedback to students and corrective actions are made.
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6.3. Systematic Monitoring for student progress, academic performance, and Lecturers’ workload |
An adequate system is shown to exist for student progress, academic performance, and workload monitoring. Student progress, academic performance, and workload are shown to be systematically recorded and monitored. Feedback to students and corrective actions are made wherever necessary. This system is expected to create a channel of communication between academic advisor and students. It helps the students to ask freely the questions and doubts related to their subjects and curriculum. |
Evidence: Every student has their individual login Id. MIS is a dedicated tool for Academic advisors who are accessing it to track their students’ performance. Advisors are sharing all information virtually through MIS to their students throughout the course duration. Advisors are continuously assisting and shaping individually the academic career of each student from beginning to till the end of the program. |
4. Co-curricular activities and other student support services are available to improve the learning experience and employability.
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6.4. Access on Co-curricular Activities, Student Competition and other support services. |
Co-curricular activities, student competition, and other student support services are shown to be available to improve learning experience and employability. |
Besides the other activities, we have a 90 hours training program for students to learn like on the job training which is compulsory to all students doing bachelor in Education. In the Training they have to go to a particular school and learn teaching tactics and capability in a real environment which is a fully organized training programme to facilitate the students doing Bachelor in Education to know the teaching methodology and pedagogy. We are getting excellent responses from our students and their mentor and school’s administration where they have done their training. |
5. The competencies of the support staff rendering student services are clearly identified to ensure smooth and efficient delivery of the services.
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6.5. Evaluating support staff competences. |
The competences of the support staff rendering student services are shown to be identified for recruitment and deployment. These competences are shown to be evaluated to ensure their continued relevance to stakeholders’ needs. Roles and relationships are shown to be well-defined to ensure smooth delivery of the services. |
We are supporting our students educationally and emotionally in every aspect. They don’t feel that they are away from their home. We are rigorously supporting them to build their career and shape their personality to deal with critical situations. |
6. Student support services are subjected to evaluation and benchmarking in order to improve continually.
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6.6. Evaluating student support services |
Evaluating student support services are shown to be subjected to evaluation, benchmarking, and enhancement. |
We have excellent student support services. To assess these we have surveys, focus groups, interviews, exit-interviews, feedback systems to get data from students, staff and other stakeholders. Also, regularly we are enhancing and upgrading this system to get the exact information that we use in a constructive way to develop our working methodology. |
7. To meet students’ needs, public hearings, analyzing, and feedback are made.
The Faculty of BEDM programme appreciates, allows and accepts the voice of its learners through the recognized and known media platforms. Social media networks viz. Line, Instagram, Facebook Messenger, WhatsApp, and meetings via Google Meet, Zoom, an online survey by Google Form, and a quick response code were given to the students to participate in the survey.
In BEDM program, each lecturer selects one representative or leader from each class to communicate with the respective academic staff. Any meetings or gatherings pertaining to the student’s development are attended by the class representative and communicates to the other classmates about the discussion or shared content during the meeting.
Feedback is solicited, shared, and discussed to make our students appreciate what has been envisioned for them to achieve, particularly the learning outcomes that are expected of each of them.
Based on the results of the student’s support services, which were rated an overall mean of more than 4 in the 5 – scale measure, the program has to still improve its existing services and look forward to developing and enhancing them to meet a very high satisfaction result from the students.
Each Lecturer collect feedback from the students to assess their own performance and consider necessary further necessary improvement from the views of the students’ corners. The feedback about all the extra-curricular services available at the college premises such as Library, canteen, beverage stations, mini mart gym facilities, sports were also done and if any discrepancies were reported, were taken care of for the rectification by elevating it to the responsible authorities.
Evidence : Student Support Services Evaluation
Please describe what the program has done with respect to this criterion.
8. Students’ consulting and advising are made in order to have students succeed in education.
The Faculty of BEDM provides individual consultation and advice to the students within and after the first 4 years of their stay in the program in respect of academic, moral and social needs within the framework of limitations.
Each advisee having issues related to their academic performance is called personally for to identify and support their possible reasons about performance related issues.
The college sets up an Improvement Performance class for learners who have difficulty in understanding subject matters and examination factor. They are provided with free extra classes for proper improvement in their reading, listening, writing, and speaking skills.
This enables students to perform well in their academics and examination.
- The curriculum or program determines student – instructor ratio.
The previous academic year’s advisor evaluation from students is considered before appointing appropriate advisors for the current academic year to oversee and monitor the students’ performance. The roles of the advisor are designated properly. - The advisors perform according to the college advisor manual.
- The advisors receive a weekly schedule to meet their advisees.
- The advisors meet students at the scheduled time for academic, moral and life counselling.
- The advisors record all activities in a college report form or in the college’s information technology system.
- The advisors follow up on the grades and other aspects of all students especially students with academic issues who need advice and assistance.
- Advisors suggest solutions for issues that may be solved in this academic year or may be used as a guideline to improve counselling in the next academic year and monitoring, evaluating, and implementing.
- The teacher reports the results of the students responsible for the program Faculty and college, respectively.
Evidence:
- Advisor Manual
- Advisor Schedule – Student Timetable
- Advisor Reports
- Student Feedback
- Graduation and Retention Rates
Self-Assessment
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Goal |
Performance (Qualitative KPI (items)) |
Self-Assessment |
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…5 item… |
IQA(1-8) |
1,2,3,4,5,6 |
6 items |
4 mark |
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AUN-QA(1-6) |
1,2,3,4,5,6 |
level 3 |
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Evidence
| Evidence No. | List of evidences |
| 7.1.1.1 | Student Handbook, College Entrance Policy Manual |
| 7.1.1.2 | Minutes of the meetings |
| 7.1.1.3 | Students Development System and Mechanism |
| 7.1.1.4 | Student -led Activities 1. Academic Expo 2022 Activity 2. Moral and Ethic Activity 3. Freshmen Night 4. Arts & Culture Activities 5. Senior’s Night 6. Teacher’s Day Celebration 7. Teaching Materials Development Seminar 8. Drama Presentation |
| 7.1.1.5 | List of Supporting Staff |
| 7.1.1.6 | Student Support Services Evaluation |
| 7.1.1.7 | Students’ Need Assessment |
| 7.1.1.8 | Advisor’s Manual List of Advisors & PLC Groups National Award : 3rd Place World Peace Ethics Contest |
Self-Assessment
| Self-Assessment | IQA | AUN-QA |
| Indicator 7.1 | 4 | 3 |