Component 8: Learning Supports

Indicator 8.1 Supporting Materials (Facilities and Infrastructure)

For criteria 10 and 11, it is assessed using the Office of Permanent Secretary of Higher Education, Science, Research, and Innovations standards.

Score 1	Score 2	Score 3	Score 4	Score 5
Has action 1 item	Has action 2-3 item	Has action 4-5 item	Has action 6-8 item	Has action 9-11 item

AUN-QA based criteria

For AUN-QA, criteria 1 to 9 are assessed at 7 levels.

Performance

1. The physical resources and facilities are sufficient.

The College provides sufficient physical resources both for the instructor and the students as follows:

Library

STIC provides library that foster a culture of lifelong learning and personal development. They offer a wide array of resources beyond academic subjects, including fiction and non-fiction books, literature, biographies, self-help books, and cultural materials. Students can explore their personal interests, broaden their horizons, and develop a love for reading and learning that extends beyond their academic pursuits.

These facilities offer valuable support for students’ academic success. Students can find textbooks, reference materials, and study guides in libraries, which can supplement their course materials and aid in exam preparation. They also provide access to academic databases, which are essential for literature reviews, research projects, and scholarly writing.

The library has digital library facility for studying e – books.

Classroom

The College provides modern classrooms that are equipped with the latest educational technology tools, such as interactive whiteboards, audiovisual equipment, and multimedia resources. These technologies enable teachers to deliver engaging and interactive lessons, making learning more dynamic and stimulating for students. Technology integration also helps students develop digital literacy skills that are essential in today’s world.

WiFi

Along with modern classroom facilities STIC also provides high speed WiFi facilities with which the students have access to a wealth of information at their fingertips. Internet connectivity, online databases, and digital resources enable students to conduct research, access up-to-date information, and explore a wide range of learning materials. This access promotes independent learning, empowers students to explore their interests, and expands their knowledge beyond the confines of textbooks.

Computer lab

The college has provided computer labs for the students to develop their ICT skills. The students can access these labs for Projects, Statistical Analysis, Aircraft Performance Analysis Assignments and Research works.

Physics and Chemistry Labs

Physics and chemistry labs provide students with hands-on learning experiences. They allow students to apply theoretical concepts, conduct experiments, and observe phenomena firsthand. This hands-on approach enhances understanding, critical thinking, problem-solving skills, and the ability to make connections between theory and practice.

Evidence:

1. Website Link – Library Facilities
2. Classroom Facilities
3. Facility Utilization Data
   1. Library
4. Student-Staff Feedback

2. The up-to-date laboratories and equipment are readily available and effectively deployed.

7.2. The laboratories and equipment

The laboratories and equipment are` shown to be up-to-date, readily available, ` and effectively deployed.

College has a well-designed acoustic English lab, computer lab, excellent chemistry and physics laboratories with advanced apparatus which are working under the supervision of our trained professionals.

3. A digital library is set-up, up in keeping with progress in information and communication technology.

Online University Library System (ULib)

We believe that the library is the key to academic success. It plays a vital role in linking students to critical information; not only do students need to consume information, but to also produce unique and independent works and contribute to the academic community. Our collection comprises of both English & Thai publications and has been carefully selected to meet the requirements of all our degree programs.

Today’s generation of students have been born into the dynamic digital era where demand increases for access to crucial resources through information technology.

With our online University Library system (ULib), students can quickly and conveniently search amongst our vast collection of electronic publications, using either their computer or smart phone.

Our library offers the following to make sure that our students learning experiences are maximized:

1. Group Study Rooms
2. ULib Computer Terminals
3. Printing and Photocopying
4. Research

4. The information technology systems are set up to meet the needs of staff and students.

The digital era has brought about a revolution in the way we share and acquire information. Information technology promotes St Theresa’s commitment to academics and advanced research. Information Technology systems are set and readily available for all students, faculty and staff.

The STIC supports the online databases, electronic books, and online journals that are accessible through the STIC website, the library, and both inside- and outside-the-college websites. With one data reserve room for IT protection from disruption or cyberspace assault, which can be controlled through a remote system, the IT staff is in charge of creating the emergency plan for the IT system and IT security. The hiring of IT staff specialists results in the payment of specialists.

There are numerous IT systems available for students at the program level:

For employees and students to get the relevant information, go to the STIC’s main website. Student resources for the student information system are available on the home page and include an internal link to housing, insurance, academic documents, and an external link to libraries and databases. Students can receive information about the personnel and the curriculum via this website.

STIC MIS – We have shifted to almost paper-less transactions. Our TQFS, Attendance, Grades are processed through our MIS.

Google Classroom: All our teaching materials, student assignments and activities are conducted through google class.

Moodle . Enables our students to practice test on their pace and convenience.

About 7–15 students per teacher in the Bachelor of Business program at STIC are closely monitored using an advisor–advisee system that uses LINE, Google Chat, and other social media platforms. This technique allows for the early identification and assistance of students who may have learning challenges or other issues.

Students, support personnel, and academic staff are all connected through systems to transfer or share knowledge and information. For instance, students can download and fill out the application form for graduation announcement from the main website before sending it to an adviser, who can then check the graduate’s qualifications by immediately accessing this announcement before signing.

5. The university provides a highly accessible computer and network to the campus community.

7.5. The university and its infrastructure

The university is shown to provide a highly accessible computer and network infrastructure that enables the campus community to fully exploit information technology for teaching, research, service, and administration.

College has well designed computer lab, air-conditioned classrooms with proper light and ventilation all well network with Internet facilities. Additionally, all other infrastructures like administrative building, Halls, Library, Canteen, Parking, Laboratory etc. are well designed and up to date with high accessible wifi Internet network .

6. The environmental, health and safety standards are defined and implemented.

The college follows all the protocols with respect to the health and safety standard

Environment:

The college provides a clean environment around the campus in-order to provide a healthy environment for the students. Also, they provide proper waste management and recycling management in and around the campus.

Health:

1. During the covid time, the college arranged for the vaccination of academic staff, support staff and students.
2. The instructors and the students were asked to do the Rapid Antigen Testing every first day of the week to maintain a covid free environment
3. They provide sanitizers in each floor as well as in all the buildings inside the campus.
4. They encouraged social distancing
5. For minor health issues, they provide facilities in the student affairs office and Nursing building for the welfare of the students.

Safety Standards:

1. The college encourages the students and the lecturer to wear masks in order to be safe.
2. They repeatedly inform the students who ride motorbikes to wear helmets. They have also put flex boards around the campus to remind the students about their safety.
3. They provide proper security services and security systems inside the college campus. They have placed CCTV cameras everywhere and also they have deputed security guards in all the entrance and exit points to provide a much safer environment for the students and the lecturers.
4. The college has proper fire protection systems and they are well-maintained.

Evidence:

1. Health and Safety Programs
2. Safety Equipment Infrastructure
3. Security Systems
4. Recycle Management
5. Student Evaluation

7. The university provides a physical, social, and psychological environment that is conducive to education, research, and personal well-being.

The physical environment refers to the tangible and visible aspects of the college campus and facilities. It encompasses the buildings, classrooms, libraries, laboratories, dormitories, outdoor spaces, and other physical infrastructure that make up the college campus.

The physical environment plays a crucial role in creating an atmosphere conducive to learning, socializing, and overall well-being of the students.

1. Buildings and Facilities: The College provides academic buildings where classes are held, administrative buildings, libraries, computer labs, sports facilities, student centers, cafeterias, and other amenities.
2. Classrooms: They have provided classrooms with all the digital age technology facilities such as LAN connection, Projector, and Audio facilities such as a microphone, amplifier, speakers etc. The classrooms have a proper seating arrangement for the students, air-conditioning facilities, lighting and acoustics. All these facilities significantly enhance the learning experience of the students.
3. Laboratories: The College has provided various labs such as a physics lab, chemistry lab, Aircraft Simulator lab, language lab, computer lab etc. for enhancing the academic performance of the students.  These labs are equipped with tools, equipment, and materials necessary for conducting experiments and practical learning.
4. Dormitories:  STIC provide on-campus housing for students. Dormitories or residence halls offer living spaces, common areas, study rooms, and recreational facilities. The design and amenities in these spaces influence the comfort and social environment of the students.
5. Outdoor Spaces: College campuses have open spaces, lawns, gardens, and courtyards where students can relax, study, or engage in recreational activities. Outdoor spaces contribute to the overall ambience and provide opportunities for social interaction and relaxation.
6. Accessibility and Safety: The physical environment of the college is designed to be accessible to all individuals.  Adequate safety measures, such as well-maintained pathways, emergency exits, lighting, and security systems, are provided for the well-being of students and staff. 

The social environment refers to the interactions, relationships, and cultural dynamics that exist among the members of the college community, including students, faculty, staff, and administration. It encompasses the social atmosphere, norms, values, and overall social context within which individuals interact and engage with one another.

1. Peer Interactions: The social environment in college is heavily influenced by the interactions among students. This includes forming friendships, participating in group activities, collaborating on projects, and engaging in social events. These interactions can shape a student’s sense of belonging, social identity, and overall well-being.
2. Diversity and Inclusion: STIC has diverse student populations in terms of cultural, ethnic, socioeconomic, and educational backgrounds. This is to foster inclusivity, respect for diversity, and opportunities for cross-cultural interactions. Embracing diversity enhances learning, promotes understanding, and prepares students for a global society.
3. Clubs and Organizations: STIC offers a wide range of student clubs, organizations, and extracurricular activities. These provide opportunities for students to pursue shared interests, develop leadership skills, and engage with like-minded peers. Clubs and organizations contribute to the social fabric of the college and help create a sense of community.
4. Campus Events and Traditions: The College organized various events, such as sports tournaments, cultural festivals, academic conferences, and guest lectures. These events bring the community together, foster social connections, and provide opportunities for intellectual and cultural enrichment.
5. Academic and Social Support: The social environment in STIC includes support systems to help students thrive academically and emotionally. The support systems which we have here are academic advisors, mentors, counseling services, peer support groups, and resources for personal development. These supportive social environment enhances student success and well-being.
6. Campus Culture: The collective values, norms, and traditions that develop within the college shape its unique campus culture. This includes shared values of academic excellence, community service, social responsibility, and ethical behavior. STIC Campus culture influences social interactions, relationships, and overall student experiences.

The psychological environment refers to the overall atmosphere, conditions, and factors that influence the mental and emotional well-being of individuals within the college community, including students, faculty, staff, and administration. It encompasses various aspects of the college environment that impact the psychological experiences and states of individuals.

1. Academic Expectations and Support: The academic expectations and support provided by the college influence the psychological environment. Clear expectations, fair grading practices, academic resources, and support services contribute to a positive psychological environment by reducing stress, enhancing motivation, and fostering a sense of competence.
2. Sense of Belonging: STIC provides a supportive psychological environment that promotes inclusivity, encourages social connections, and creates opportunities for students to engage in meaningful relationships with peers, faculty, and staff.
3. Mental Health Support: The availability and accessibility of mental health services and resources within the college greatly impact the psychological environment. The College provides adequate support for mental health issues, such as counseling services, workshops, and awareness campaigns and creates a supportive environment that addresses the psychological well-being of individuals.
4. Diversity and Inclusion: A psychologically healthy environment embraces diversity and fosters inclusivity. Our College that value and promote diversity create an environment where individuals from different backgrounds feel accepted, respected, and valued. This inclusivity contributes to a positive psychological environment for all members of the college community.
5. Safety and Security: The physical and psychological safety of individuals within the college environment are intertwined. A safe and secure environment, both physically and psychologically, promotes a sense of well-being, trust, and psychological stability among students, faculty, and staff. STIC provides such an environment.
6. Leadership and Communication: Effective leadership, transparent communication, and opportunities for participation in decision-making processes contribute to a positive psychological environment. Clear communication channels and a sense of shared ownership foster trust, engagement, and a positive psychological climate.

Evidence:

1. Physical Infrastructure- Website link
2. Campus Safety Measure
3. Support Services – Academic Advising
4. Campus Culture and Community – Extra-curricular activities
5. Research Support
   1. Evidence of Research Funding

8. The competencies of the support staff rendering services related to facilities are identified to ensure efficient services.

7.8. Competences of the support staff rendering services related to facilities

Competences of the support staff rendering services related to facilities are shown to be identified and evaluated to ensure that their skills remain relevant to stakeholder needs.

Supporting Staff are well trained and always ready to help.

9. The quality of the facilities is evaluated and improved.

7.9. The quality of the facilities (library, laboratory, IT, and student services)

The quality of the facilities (library, laboratory, IT, and student services) is shown to be subjected to evaluation and Enhancement.

The satisfaction of each facility is evaluated to measure their service quality every semester by students and staff as show in the table below. The satisfaction survey of each work group is sent to staff annually through paper and e-mail for evaluation of their services. All suggestions are noted and reported to the Faculty of Business Administration for proper management and action. Evidence: Satisfaction survey Table as below

Table 8.5(1): Student Satisfaction Survey on Learning Support for 5Years

Serial	Item Description	Mean Score in Academic Year
		2018	2019	2020	2021	2022
1.	Library Services	4.64	4.73	4.79	4.80	4.78
2.	Physical Services	4.68	4.69	4.70	4.80	4.86
3.	Education Facilities	4.74	4.82	4.87	4.90	4.96
4.	Safety Facilities	4.70	4.71	4.93	4.90	4.87
5.	Student Accommodation	4.67	4.92	4.83	4.90	4.94
6.	Advisor service	4.74	4.79	4.63	4.78	4.85
7.	Information Service	4.70	4.72	4.85	4.89	4.96
8.	Academic Development	4.87	4.93	4.97	4.99	4.98
9.	Physical Environment	4.83	4.91	5.00	5.00	4.93
10.	Other Services	4.86	4.95	4.96	5.00	5.00
Total Mean Score		4.74	4.82	4.85	4.90	4.91

Table 8.5(2): Lecturer Satisfaction Survey on Learning Support for 5Years  

Serial	Item Description	Mean Score in Academic Year
		2018	2019	2020	2021	2022
1.	Library Services	4.79	4.92	4.82	4.85	4.87
2.	Physical Services	4.60	4.71	4.85	4.87	4.84
3.	Education Facilities	4.64	4.66	4.78	4.79	4.83
4.	Safety Facilities	4.73	4.77	4.82	4.84	4.86
5.	Student Accommodation	4.84	4.97	4.93	4.95	4.89
6.	Advisor service	4.55	4.61	4.78	4.80	4.87
7.	Information Service	4.64	4.73	4.79	4.83	4.89
8.	Academic Development	4.89	4.92	5.00	4.93	5.00
9.	Physical Environment	4.97	4.99	5.00	5.00	4.96
10.	Other Services	5.00	5.00	5.00	5.00	5.00
Total Mean Score		4.77	4.83	4.88	4.89	4.90

10. Learning resources are aligned to digital social context.

Alignment of learning resources to the digital social context involves adapting educational materials and resources to leverage the capabilities and characteristics of digital platforms and social interactions.

How the learning resources are aligned with the digital social context can be depicted in the following table:

Table:

1.	Management Information System	1. The College Administration requires instructors to use this platform for: – submitting their teaching & assessment plan (TQF3), – monitoring the attendance of the students, – monitoring the performance of the advisees – submitting the exam scores – submitting their teaching effectiveness (TQF5) etc.
		2. The Program and College Administrators can thereby monitor the performances of the instructors.
2.	Google Classroom	1. The IT department had allocated separate Google Classroom for each course. The Lecturers can avail this facility to post the learning materials, Power Point and Video clips related to the related subjects on this platform.
		2. The students’ continuous assessment learning activities like assignments, class tests and quizzes can be carried out through Google Classroom.
3.	Learning Management System	1. The TOEIC practice tests for students are carried out in LMS. This is to give the students the same scenario as the real exam.
		2. During the pandemic, even the mid-term and final exams were conducted through LMS.
4.	Project Work	In order to complete the project works in subjects like “Research”,” Mathematics Project”, “Teaching Internship Presentation”, “Seminar”, the students were advised to use various relevant online resources.
5.	LINE Group	1. The lecturers create separate LINE groups for each course, in order to communicate with and monitor the students regarding academics.
		2. The students were also encouraged to contact the instructors and advisors anytime for their academic and non-academic supports.

Evidence:

1. Management Information System – Lecturer,
2. TQF 3 & 5 sample, 
3. Google Classroom,
4. Learning Management System,
5.  Project Work.

11. Unit cost analysis and cost effectiveness of the program/curriculum are performed.

The unit cost analysis and cost-effectiveness of the program/curriculum are mentioned in the TQF2.

Evidence:

1. TQF-02- Unit Cost Analysis

Self-Assessment

Goal	Performance (Qualitative)		Self-Assessment
…5 item…	IQA(1-11)	1,2,3,4,5,6,7,8,9	9 items	5 mark
	AUN-QA(1-9)	1,2,3,4,5,6,7,8,9	level 3

Evidence

Evidence No.	List of evidences
8.1.1.1	Facilities & Other Learning Support
8.1.1.2	Laboratories: 1. Apple iMac Laboratory 2. Science Laboratory 3. Language Laboratory 4. Computer Laboratory
8.1.1.3	College Library
8.1.1.4	Digital Technology General Guideline from IT Department/MIS
8.1.1.5	Computer Laboratory
8.1.1.6	STIC’s Health & Safety Guidelines STIC Health and Safety Precautions
8.1.1.7	Campus Facilities 360 Virtual Campus Tour
8.1.1.8	Supporting Staff Portfolio
8.1.1.9	Learning Support Evaluation Results
8.1.1.10	Digital Learning Resources
8.1.1.11	Program Cost Analysis

Self-Assessment

Self-Assessment	IQA	AUN-QA
Indicator 8.1	5	3