Component 9: Outputs and Outcomes – FACULTY OF EDUCATION : QA MIS

Indicator 9.1 Educational Management Results (Output and Outcomes)

For criteria 6 and 7, it is assessed using the Office of Permanent Secretary of Higher Education, Science, Research, and Innovations standards.

Score 1	Score 2	Score 3	Score 4	Score 5
Has action 1 item	Has action 2 item	Has action 3-4 item	Has action 5-6 item	Has action 7 item

AUN-QA based criteria

AUN-QA Criterion 8 – Output and Outcomes

For AUN-QA, criteria 1 to 6 are assessed at 7 levels.

Performance

1. The pass rate, dropout rate, and average time to graduate are established, monitored, and benchmarked for improvement.

8.1. The pass rate, dropout rate, and average time to graduate

The pass rate, dropout rate, and average time to graduate are shown to be established, monitored, and benchmarked for improvement.

*Accepting Year*	*Passed/Pursuing*
*Accepting Year*	2018	2019	2020	2021	2022	2023
2018	17	12	11	11	11	11	All Passed
2019		11	09	07	07	07	All Passed
2020			04	03	03	03	Pursuing
2021				01	01	01	Pursuing
2022					05	05	Pursuing
TOTAL	17	23	24	22	27	27

*Year*	*Percentage of Students* *Admitted [A], Drop-out [D], Retained [R], Passed [P]* (Per Academic Year)
	2018				2019				2020				2021				2022
	A	D	R	P	A	D	R	P	A	D	R	P	A	D	R	P	A	D	R	P
2018	56.7			100
2019		29.4	70.6		36.7			100
2020		8.3	91.7			18.2	81.8		13.3			0
2021		8.3	91.7			18.2	81.8			25	75		3.33			0
2022		8.3	91.7			18.2	81.8			25	75			0	100		16.7	0	100	0
2023																		0	100

Evidence: List of Graduates

2. Employability, self-employment, and advancement to further studies are established, monitored, and benchmarked for improvement.

8.2. Employability as well as self-employment, entrepreneurship, and advancement to further studies

Employability as well as self-employment, entrepreneurship, and advancement to further studies, are shown to be established, monitored, and benchmarked for improvement.

It is done meticulously and can be realized from the relevant evidences.

3. Research and creative work output and activities carried out by the academic staff and students are established, monitored, and benchmarked for improvement.

8.3. Research and creative work output and activities carried out by the academic staff and students

Research and creative work output and activities carried out by the academic staff and students, are shown to be established, monitored, and benchmarked for improvement.

Programme includes three courses – research, project and seminar in two semesters where students study about the relevant topics and pursue research and project works and learn how to present in a seminar. Topics of research and project may be chosen from the subjects of study they were being taught or from teaching internship programme.

4. Data are provided to show directly the achievement of the program outcomes, which are established and monitored.

8.4. Achievement of the program outcomes

Data are provided to show directly the achievement of the program outcomes, which are established and monitored.

The BEDM programme expected outcomes of 4 aspects attainment of the graduates, including mean score of perceived achievement of overall PLOs.

The results of the satisfaction of employers towards our student performance, Table below, show clearly that program expected learning outcomes are achieved. The faculty has conducted employer’s Satisfaction of our students’ performance at work for 5 years of comparative view. The comparative view of average scores of the survey in the three (3) aspects shows Very Good Satisfaction.

As shown in the data table below, the assessment results of students learning outcomes in all aspects are higher than 3.51.

The five 5 aspects of learning outcomes in accordance with the Thai Qualifications Framework for Higher Education. our graduates participated in the survey. The table below shows the graduate quality assessment, a comparative view for 5 years of survey which clearly shows a gradual achievement of results:

Table: Employers’ Satisfaction Survey on Graduates’ Services for 5 Years

Part – 1: Satisfaction on Graduates’ Characteristics [as per Desirable Learning Standards of Graduates]

Serial	Item Description	2018	2019	2020	2021	2022
1.	Moral & Ethics	4.22	4.00	4.00	4.10	4.21
2.	Knowledge	4.40	4.00	4.20	4.23	4.25
3.	Intellectual Skills	3.40	4.20	4.00	3.89	4.00
4.	Interpersonal Skills & Responsibilities	3.65	3.74	4.20	4.16	4.16
5.	Numerical Analysis Skills in using Media & Technology	3.44	3.64	4.00	4.18	4.20
*Total Mean Score*		*3.82*	*3.92*	*4.08*	*4.11*	*4.16*

Part – 2: Learners’ Satisfaction with Graduates [as per Results of Learners][as per ONESQA]

Serial	Item Description	2018	2019	2020	2021	2022
1.	Person Learner	3.40	4.20	4.40	5.00	4.40
2.	Co-creator	4.00	4.00	4.00	4.20	4.36
3.	Active Citizen	4.40	4.20	4.40	4.20	5.00
*Total Mean Score*		*3.93*	*4.13*	*4.27*	*4.47*	*4.59*

Part – 3: Satisfaction of English Language Proficiency and 21^st Century Skills of Graduates

Serial	Item Description	2018	2019	2020	2021	2022
1.	English Language	4.40	4.40	4.00	4.00	4.18
2.	Learning Skills and Innovation	4.00	4.14	4.20	4.28	4.20
3.	Media and Technology Skills	3.84	3.80	4.00	4.00	4.20
4.	Skills in Living and Profession	3.40	4.00	4.40	4.56	4.61
*Total Mean Score*		*3.91*	*4.08*	*4.15*	*4.21*	*4.30*

Satisfaction level scale:

4.01 – 5.00 = Very Good

3.01 – 4.00 = Good

2.01 – 3.00 = Fair

0.00 – 2.00 = Need Improvement

5. Satisfaction levels of the various stakeholders are established, monitored, and benchmarked for improvement.

8.5. Satisfaction levels of the various stakeholders

Satisfaction levels of the various stakeholders are shown to be established, monitored, and benchmarked for improvement.

Satisfactions of various stakeholders are properly and meticulously monitored and benchmarked for improvement as can be followed very clearly from the relevant survey reports depicted in Table 8.5(1) to Table 8.5(7) below.

Table 8.5(1): Student Satisfaction Survey on Learning Support for 5Years

Serial	Item Description	Mean Score in Academic Year
Serial	Item Description	2018	2019	2020	2021	2022
1.	Library Services	4.64	4.73	4.79	4.80	4.78
2.	Physical Services	4.68	4.69	4.70	4.80	4.86
3.	Education Facilities	4.74	4.82	4.87	4.90	4.96
4.	Safety Facilities	4.70	4.71	4.93	4.90	4.87
5.	Student Accommodation	4.67	4.92	4.83	4.90	4.94
6.	Advisor service	4.74	4.79	4.63	4.78	4.85
7.	Information Service	4.70	4.72	4.85	4.89	4.96
8.	Academic Development	4.87	4.93	4.97	4.99	4.98
9.	Physical Environment	4.83	4.91	5.00	5.00	4.93
10.	Other Services	4.86	4.95	4.96	5.00	5.00
*Total Mean Score*		*4.74*	*4.82*	*4.85*	*4.90*	*4.91*

Table 8.5(2): Student Satisfaction Survey towards Programme Management for 5Years

Serial	Item Description	Mean Score in Academic Year
Serial	Item Description	2018	2019	2020	2021	2022
1.	Officers’ Services Factors	4.72	4.73	4.78	4.80	4.84
2.	Procedures and Steps of Services	4.79	4.80	4.82	4.81	4.78
*Total Mean Score*		*4.75*	*4.76*	*4.80*	*4.80*	*4.81*

Table 8.5(3): Lecturer Satisfaction Survey on Learning Support for 5Years

Serial	Item Description	Mean Score in Academic Year
Serial	Item Description	2018	2019	2020	2021	2022
1.	Library Services	4.79	4.92	4.82	4.85	4.87
2.	Physical Services	4.60	4.71	4.85	4.87	4.84
3.	Education Facilities	4.64	4.66	4.78	4.79	4.83
4.	Safety Facilities	4.73	4.77	4.82	4.84	4.86
5.	Student Accommodation	4.84	4.97	4.93	4.95	4.89
6.	Advisor service	4.55	4.61	4.78	4.80	4.87
7.	Information Service	4.64	4.73	4.79	4.83	4.89
8.	Academic Development	4.89	4.92	5.00	4.93	5.00
9.	Physical Environment	4.97	4.99	5.00	5.00	4.96
10.	Other Services	5.00	5.00	5.00	5.00	5.00
*Total Mean Score*		*4.77*	*4.83*	*4.88*	*4.89*	*4.90*

Table 8.5(4): Lecturer Satisfaction Survey on Course Management for 5Years

Serial	Item Description	Mean Score in Academic Year
Serial	Item Description	2018	2019	2020	2021	2022
1.	Management and Staff Development [for relating to roles and responsibilities]	4.80	4.74	4.84	4.89	4.95
2.	Management and Staff Development [for directing and monitoring coursework related to teaching and learning]	4.70	4.76	4.93	4.95	4.93
3.	Teaching Process	4.78	4.78	4.87	4.89	4.94
4.	Learning Support	4.48	4.61	4.88	4.92	4.97
5.	Advisor System and Independent Study	4.80	4.75	4.96	4.98	4.92
*Total Mean Score*		*4.71*	*4.73*	*4.89*	*4.93*	*4.94*

Table 8.5(5): Student Survey on 21^st Century Skills for 5Years

Serial	Item Description	Mean Score in Academic Year
Serial	Item Description	2018	2019	2020	2021	2022
1.	Learning and Innovation Skills	3.72	3.81	3.94	4.16	4.12
2.	Information, Media and Technology Skills	3.87	4.15	4.10	4.17	4.29
3.	Life and Career Skills	3.78	4.01	4.23	4.57	4.65
*Total Mean Score*		*3.79*	*3.99*	*4.09*	*4.30*	*4.35*

Table 8.5(6): Students’ Satisfaction Survey on Buddy System for 5 Years

Serial	Item Description	Mean Score in Academic Year
Serial	Item Description	2018	2019	2020	2021	2022
1.	Role of Buddy System and students’ support	5.00	4.97	5.00	5.00	5.00
2.	Effects of Buddy System in students’ learning and students’ participation	4.85	5.00	5.00	5.00	5.00
*Total Mean Score*		*4.93*	*4.99*	*5.00*	*5.00*	*5.00*

Table 8.5(7): Employers’ Satisfaction Survey on Graduates’ Services for 5 Years

Part – 1: Satisfaction on Graduates’ Characteristics [as per Desirable Learning Standards of Graduates]

Serial	Item Description	Mean Score in Academic Year
Serial	Item Description	2018	2019	2020	2021	2022
1.	Moral & Ethics	4.22	4.00	4.00	4.10	4.21
2.	Knowledge	4.40	4.00	4.20	4.23	4.25
3.	Intellectual Skills	3.40	4.20	4.00	3.89	4.00
4.	Interpersonal Skills & Responsibilities	3.65	3.74	4.20	4.16	4.16
5.	Numerical Analysis Skills in using Media & Technology	3.44	3.64	4.00	4.18	4.20
*Total Mean Score*		*3.82*	*3.92*	*4.08*	*4.11*	*4.16*

Part – 2: Learners’ Satisfaction with Graduates [as per Results of Learners]

Serial	Item Description	Mean Score in Academic Year
Serial	Item Description	2018	2019	2020	2021	2022
1.	Knowledgeable Person	3.40	4.20	4.40	5.00	4.40
2.	Creativity / Innovation	4.00	4.00	4.00	4.20	4.36
3.	Strong Citizen	4.40	4.20	4.40	4.20	5.00
*Total Mean Score*		*3.93*	*4.13*	*4.27*	*4.47*	*4.59*

Part – 3: Satisfaction of English Language Proficiency and 21^st Century Skills of Graduates

Serial	Item Description	Mean Score in Academic Year
Serial	Item Description	2018	2019	2020	2021	2022
1.	English Language	4.40	4.40	4.00	4.00	4.18
2.	Learning Skills and Innovation	4.00	4.14	4.20	4.28	4.20
3.	Media and Technology Skills	3.84	3.80	4.00	4.00	4.20
4.	Skills in Living and Profession	3.40	4.00	4.40	4.56	4.61
*Total Mean Score*		*3.91*	*4.08*	*4.15*	*4.21*	*4.30*

6. Academic services outcomes / providing local and social benefits are shown.

Academic Service means an academic activity or project undertaken to provide services to the society/community. It is an activity/project that is carried out according to the aptitude in the field that the institute has the expertise to help, develop and strengthen community/social sustainability.

The Faculty of BEDM innovated their teaching methods to meet the criteria of General academic service organized free of charge by the lecturers.

The EDM major gives emphasize and importance to the academic service contributions to improve the students’ additional skills and moral and ethical values in society. The academic services lead to the enhanced learning outcomes, increased academic achievement and the acquisition of valuable skills by the students. Through these community services, students can directly meet, and address community needs and improve the quality of life for local neighbours. These activities lead them to create partnerships with community organizations, volunteering efforts and knowledge exchange programs that promote social inclusion, cultural understanding, and positive social change. The students participate in the cross-cultural activity which is conducted by the Faculty of Education. The international and Thai students/teachers participate to share their cultural values. It helps students knowing other countries’ faith and values to respect them.

Evidence:

Budget plan for 2022 regarding Academic service

7. Arts and culture learning outcomes are shown.

As an educational provider, the STIC ensures that arts and culture are incorporated throughout the teaching and learning processes so that students and academic staff adhere to its promotion and preservation. It is essential for the college to integrate Thai Culture in their own unique and appreciated methods. The enrichment of Arts and Culture preservation in which college/university teaching staff, students, and audiences may live with the knowledge that their distinct identity will undoubtedly be recorded in history. Allowing workers to develop their brand and integrate Thai Culture, contributes to making teaching and learning more enjoyable, attractable and responsible.

This, in turn, helps our students build up their Arts and Culture awareness, which they must carry with them wherever they go throughout their lives.

All college events are announced in the campus newsletter (STIC On-Point), Official college Facebook webpage and also over the college website. The college follow different strategies to emphasize to preserve Thailand’s art and cultural values. The college gives the opportunities to prove the students’ extracurricular abilities through different events and programmes like the freshmen orientation program, Loy Krathong, International Day, Father’s Day, Mother’s Day, Wai Khru Day, Christmas and New Year program, and Queen’s Birthday. Students have gained a deeper understanding and appreciation of diversified cultures and traditional values and several other events held in college premises to maintain Thai culture.

Self-Assessment

Goal	Performance (Qualitative KPI (items))		Self-Assessment
…5 item…	IQA(1-7)	1,2,3,4,5	5 items	4 mark
	AUN-QA(1-5)	1,2,3,4,5	level 3

Evidence

Evidence No.	List of evidences
9.1.1.1	List of Graduates MIS System Student Profile Student Learning Record
9.1.1.2	Graduates Employment Record
9.1.1.3	Faculty of Education Academic Expo Students Creative work/ Academic Output 1. English Teaching 2 – Creative Teaching Materials 2. Language Learning through Drama – Drama Presentation “ Pinnochiohood” 3. Children Literature – Children’s “ BIG” Books 4. Material & IT in Teaching – Creative and Interactive Teaching Materials 5. Innovation, IT and Education Technology – Interactive Classroom Game 6. Psychology for Teachers – Informative Video Campaign on Mental Health
9.1.1.4	Learning Outcomes: Survey from employers
9.1.1.5	Stakeholder’s Satisfaction Results
9.1.1.6	Academic Service to the Community Projects 1. English and Math Camp for a Temple School 2. English is Fun:English Activity for High School Students 3. Friends to Friends: English Activity for H- Students
9.1.1.7	Arts & Culture Activities 1. Wai Khru Ceremony 2. International Day 3. Teacher’s Day Celebration 4. Songkran Festival 5. Christmas and New Year’s Celebration 6. Cultural Trip to Ayuthaya

Indicator 9.2 Graduates quality

Performance

The departmental curriculum is focused to fulfil the higher-order standard of the learning outcome in accordance with the Thai qualification framework and this TQF is constrained based on the 21st-century skill aspects, and it covers the 5 important domains and the 3 Learner outcomes of ONESQA to produce a good and knowledgeable employee to the society. The graduation survey is the tool to access and determine the graduate’s performance and outcome based on education quality in the employment zone.
Alumni feedback is another tool to access the effectiveness of the curriculum as well as it will also be helping us to update the same in response to the present requirements of the industry.
The Assessment is done based on the five domains through the following methods:

*Item*	*Domain*	*Description*
1.	Moral and Ethics	The student’s class attendance and their behavioural aspects such as discipline and punctuality are taken into consideration. Submission of Assignments and projects on time is also taken into account.
2.	Knowledge	The students’ performance in the mid-term, final examination and class tests are considered.
3.	Cognitive Skills	Their class performance such as seminars, quizzes, activities etc. is taken into account.
4.	Interpersonal Skills and Responsibilities	The creative and innovative outputs of the students’ when they come up with teamwork or group activities are considered.
5.	Analytical and Communication Skills	Assignments on Analytical Skills as well as Projects based on Analytical skills are considered.
6.	*Result*	*Students are currently working in various sectors including positions relative to the aero domain and they are trying to boost their carrier by doing higher education and entrepreneurship*.

Evidence: Graduate Users Survey

Please describe what the program has done with respect to this criterion.

Self-Assessment

Goal	Performance (Qualitative KPI (items))		Self-Assessment
Average Score > 3.51	IQA(1)	คะแนนเฉลี่ยผลการประเมินผู้ใช้บัณฑิต	–	4.30 mark
	AUN-QA(ไม่มี)	None	level …none….

Evidence

Evidence No.	List of evidences
9.2.1.1	สรุปผลประเมินภาวะการมีงานทำของบัณฑิต ปี 2564 สรุปผลการประเมินผู้ใช้บัณฑิต ปี 2564

Indicator 9.3 Employability/Graduates research output Publications

Performance

Please describe what the program has done with respect to this criterion.

ตารางแสดงการได้งานทำหรือประกอบอาชีพภายใน 1 ปี (หลักสูตรระดับปริญญาตรี)

Items	Quantity
1. Total number of Bachelor degree graduates.	8
2. The number of Bachelor degree responds to the survey of employment within 1 year after graduation.	6
3. The number of Bachelor degree graduates who are employed after graduation (not included self-employed persons)	6
4. The number of Bachelor degree graduates who are self-employed.	0
5. The number of Bachelor degree graduates who were already employed before studying in the program.	0
6. The number of Bachelor degree graduates who continued thesis further studies in graduate Education level.	0
7. Salary per month on monthly income of Bachelor degree graduates who were employed on Self-employed (mean)	0
8. Satisfaction assessment scores toward graduates quality in accordance with the Thai Qualification framework for Higher Education (mean full score = 5)	4.30
9. Number of Bachelor degree graduates who owned their business with regular incomes.	0
10. Number of Bachelor degree graduates who ordained as monks.	0
11. Number of Bachelor degree graduates who were drafted into the military.	0

Self-Assessment

Goal	Performance (Qualitative KPI (items))		Self-Assessment
Percentage 100	IQA(1) Bachelors	จำนวนผู้มีงานทำใน 1 ปี/จำนวนผู้สำเร็จการศึกษา	Percentage 100	5 mark
	Masters/Doctoral	ผลรวมถ่วงน้ำหนักผลงาน/จำนวนผู้สำเร็จการศึกษา	Percentage……	…..mark
	AUN-QA(None)	none	Level…none….

Evidence

Evidence No.	List of evidences
9.3.1.1	สรุปผลประเมินภาวะการมีงานทำของบัณฑิต ปี 2564 สรุปผลการประเมินผู้ใช้บัณฑิต ปี 2564

Self-Assessment

Self-Assessment	IQA	AUN-QA
Indicator 9.1	4	3
Indicator 9.2	4.30	–
Indicator 9.3	5	–
Overall Average score	4.43	–

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