Indicator 7.1 Students (Support Services)
For criteria 7 and 8, it is assessed using the Office of Permanent Secretary of Higher Education, Science, Research, and Innovations standards.
| Score 1 | Score 2 | Score 3 | Score 4 | Score 5 |
| Has action 1 item | Has action 2 item | Has action 3-4 item | Has action 5-6 item | Has action 7-8 item |
AUN-QA based criteria
For AUN-QA, criteria 1 to 6 are assessed at 7 levels.
Performance
1. The program communicates the student intake policy, admission criteria, and admission procedures clearly.
The STIC website for the Master in Education- Learning Management Science ( MEd- LMS) communicates to the public about the curriculum and preliminary admission policies. the interested candidate may fill up the online form. The recruitment/ admission officer personally communicates with the students through e- email on the requirements of admission and the potential candidate will be required to submit credentials for evaluation. An interview session is usually scheduled. The candidate will be interviewed individually to find out their sincerity in pursuing the program. An orientation day will be scheduled and announced to new intakes. As a result, the program enrolls the appropriate candidate for MEd Learning Management
2. Planning of services and support services are sufficiency and quality services.
At the beginning of the term , the dean and graduate program coordinator meet the faculty members to plan the support system for student services. The enrollees are oriented on the policies of the program and their duties as students. During this meeting, the old students participate in the meeting to be enriched with new ideas on how the program will be managing learning. A google classroom was created for further communication of students. This provides an avenue for students to air their problems and issues so that they will be solved.
If the dean and program coordinator sees an immediate concern, they conduct a meeting to clarify matters . Better delivery od students services are delivered in a timely manner and improvement of the support system for students
3. Student progress is systematically recorded and monitored. Feedback to students and corrective actions are made.
The students assignments and activities are submited to the google classroom and lecturer returns the marked activity in the google classroom so students will get the feedback in a timely manner. The lecturers in the program is provided a space in the MIS system to record the students scores which can be seen by the student after the registration releases them, The student can see their grades using their log in ID. If there are complaints, the students writes to the college and an action will be made . Easier delivery of materials to students was observed and giving feedback is also easier and more convenient
4. Co-curricular activities and other student support services are available to improve the learning experience and employability.
The SAO organizes Activities for the whole college, however the students of this program come only on Saturdays and sundays so the can’t join the other co curricular activities of the college. Students and lecturers collaborate to organize co- curricular activities such as webinars which can improve the learning experience. Some students serve as speakers and the others serve as audience. Normally, this serves as a collaborative endeavor. The students are already teachers of basic education in Thailand so their workplace where they teach also give them the experience co curricular activities which they can share in the class discussions and put them in their portfolio. Students are able to increase their experience in all aspects because the activities let them be involved in such activities
5. The competencies of the support staff rendering student services are clearly identified to ensure smooth and efficient delivery of the services.
The HR Office has the responsbility to identify the competent . The competency of new recruits to render support are stipulated in the requirements. It is communicated through the STIC Website on what competency the potential recruits need to possess. This is to ensure that potential recruits will be able to meet the competencies to render the support to students.
6. Student support services are subjected to evaluTheation and benchmarking in order to improve continually.
- Normally, evaluations are done by stakeholders in many forms such as: online evaluations of seminars delivered , evaluation of activities.
- Online evaluations was common and these evaluations will serve as a basis of improvement in the next processes
- The evaluations will be used as benchmark for the next activities.
7. To meet students’ needs, public hearings, analyzing, and feedback are made.
The only observable process is the dean and program coordinator meet students when they have problems. There are few students in the program so it can be managed as problems arise.Personalized assistance is given to students because they are few. There is a need to improve on this process.
8. Students’ consulting and advising are made in order to have students succeed in education.
There are process that are established in the program namenly:
- There is a Thesis Writing Guidelines which was adopted from the MEd in Educational Administration ( International Program) which is released to MEd in Learning Managment Science. This guideline will be used by the student thesis writers.
- Students are assigned main and co-advisers to help them in their thesis writing but it is only when they finish their academic units.A google classroom is created for advising online. This google classroom contains all the poloicies and processes for online monitoring
- The program head meets with the student thesis writers to develop their concepts for their thesis
- Students usually come in person for advising
The first and second batch of MEd Learning Management had finished their academic units and are on Thesis writing 1 and the students are on on their way toward their Theses Writing 2..
Self-Assessment
|
Goal |
Performance (Qualitative KPI (items)) |
Self-Assessment |
||
|
…5 item… |
IQA(1-8) |
1,2,3,4,5,6,7,8 |
8 items |
5 mark |
|
AUN-QA(1-6) |
1,2,3,4,5,6 |
level 3 |
||
Evidence
Self-Assessment
| Self-Assessment | IQA | AUN-QA |
| Indicator 7.1 | 5 | 3 |